Userback SMS Integration
Yes — Mobile Message integrates with Userback. Send and receive SMS from the tools you already use.
✓ 50 FREE SMS credits included when you sign up
About the Userback integration
The message can include the feedback details supplied by Userback, along with a link to the relevant record if one is available. This gives the team a quick alert while keeping Userback as the place where feedback is managed and assessed. It can be especially useful for urgent reports that need acknowledgement before a full review.
Userback provides a trigger only in the supplied Zapier surface, so the practical result here is notification rather than creating or updating a Userback record. The connection is configured in Zapier with both accounts, and Mobile Message sends the plain text alert. It is a one-way workflow that runs when a new feedback item is created.
A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.
What you can automate
Connect Userback and Mobile Message through Zapier and these run on their own, with no code and no developer.
1.6¢ per SMS on Your First Purchase
Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.
100% Direct-to-Carrier Delivery
Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.
FREE Dedicated Number
Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything Userback supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 1
- New Feedback Is Created — Triggers when new feedback is created.
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
Userback + SMS: common questions
Can Userback send an SMS when feedback is submitted?
Yes. New Feedback Is Created can trigger Mobile Message Send SMS. Map the reviewer’s number and add the Userback feedback details or record link available in the trigger so the team can decide how quickly to respond.
Can Mobile Message update a Userback feedback item?
No supplied Userback action is available for this connection. The useful workflow is a Userback New Feedback Is Created trigger followed by a Mobile Message SMS notification to someone who manages the feedback queue.
How do I set up Userback alerts in Mobile Message?
Choose Userback and Mobile Message as the two Zapier accounts, then select New Feedback Is Created and Send SMS. Test the mapped fields before publishing. The setup uses no code, but both accounts are needed to run the Zap.
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