Teamwork Desk SMS Integration

Yes — Mobile Message integrates with Teamwork Desk. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

Teamwork Desk logo
Mobile Message

About the Teamwork Desk integration

A support agent has just received a new ticket, but the customer may be waiting while the team works through its queue. A text can acknowledge the request or alert the assigned person without asking staff to keep refreshing Teamwork Desk. The app’s ticket and reply events provide useful points for sending those notifications through Zapier.

Use New Ticket to start Mobile Message Send SMS and send the customer a short acknowledgement, or use Ticket Assigned to notify the responsible agent. New Customer can also create a Mobile Message contact before later messaging, while New Customer Reply can alert a support lead when a response arrives. If a customer texts your Mobile Message number, Inbound SMS Received can create a Teamwork Desk ticket through Create Ticket.

These workflows are separate, one-directional automations. Teamwork Desk remains the place where support records are managed, and Mobile Message sends or receives the SMS. The connection can reduce missed handovers and make important ticket activity visible to the people who need to act.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Teamwork Desk and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new support ticket is created Teamwork Desk · New Ticket
Then Text the customer an acknowledgement Mobile Message · Send SMS
Use this Zap
When Instant A ticket is assigned to an agent Teamwork Desk · Ticket Assigned
Then Text the agent assignment details Mobile Message · Send SMS
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When Instant A customer replies to a ticket Teamwork Desk · New Customer Reply
Then Text the support lead an alert Mobile Message · Send SMS
Use this Zap
When A customer texts your Mobile Message number Mobile Message · Inbound SMS Received
Then Create a Teamwork Desk ticket Teamwork Desk · Create Ticket
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Teamwork Desk supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 8
  • New Agent Reply — Triggers when an agent sends a new reply.
  • New Customer — Triggers when a new customer is created.
  • New Customer Reply — Triggers when a customer sends a new reply.
  • New Ticket — Triggers when a new ticket is created.
  • New Ticket Note — Triggers when a ticket note is created.
  • Thread Edited — Triggers when a thread has been edited.
  • Ticket Assigned — Triggers when a ticket is assigned.
  • Ticket Unassigned — Triggers when a ticket is unassigned.
Actions 8
  • Add Reply to Ticket — Add a reply to a ticket.
  • Assign Ticket — Assigns ticket to the specified user.
  • Create Customer — Creates a new customer.
  • Create Ticket — Creates a new ticket.
  • Link Task to Ticket — Links a Teamwork Projects task to a ticket.
  • Unassign Ticket — Unassigns a ticket.
  • Update Customer — Updates an existing customer.
  • Update Ticket — Updates an existing ticket.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Teamwork Desk + SMS: common questions

Can Teamwork Desk send an SMS when a ticket is created?

Yes. New Ticket can trigger Mobile Message Send SMS in Zapier. Map the customer’s mobile number and available ticket information into an acknowledgement or service update.

Can an incoming SMS create a Teamwork Desk ticket?

Yes. Use Mobile Message Inbound SMS Received as the trigger and Teamwork Desk Create Ticket as the action. The incoming message and sender details can be mapped into a new support record.

What is needed to connect Teamwork Desk with Mobile Message?

You need Teamwork Desk, Mobile Message and Zapier accounts. Select a ticket or SMS event, add the action from the other platform and map the available fields. Zapier handles the setup without custom code.

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