SupportBee SMS Integration
Yes — Mobile Message integrates with SupportBee. Send and receive SMS from the tools you already use.
✓ 50 FREE SMS credits included when you sign up
About the SupportBee integration
Customer satisfaction improves when your team stays on top of incoming support requests instead of letting them sit. When a customer replies to a ticket, your support staff get an SMS alert so they know to check SupportBee. When new tickets arrive, you can text your team to triage which ones need immediate attention. This removes the email checking delays and ensures your fastest response times go to your most frustrated customers.
A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.
What you can automate
Connect SupportBee and Mobile Message through Zapier and these run on their own, with no code and no developer.
1.6¢ per SMS on Your First Purchase
Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.
100% Direct-to-Carrier Delivery
Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.
FREE Dedicated Number
Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything SupportBee supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 4
- New Agent Reply — Triggers when an agent replies to a ticket.
- New Comment — Triggers when a new comment is added to a ticket.
- New Customer Reply — Triggers when a customer replies to a ticket.
- New Ticket — Triggers when there is a New Ticket in your SupportBee account.
Actions 1
- Create Ticket — Creates a New Ticket in your SupportBee account.
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
SupportBee + SMS: common questions
Can I get an SMS when a customer replies to their support ticket?
Yes. When a customer replies to an existing ticket, you can send an automatic SMS to your support team so they know to respond straight away.
What happens when a new ticket arrives?
When a new support ticket is created, the integration can text your support staff immediately so they know a customer needs help.
How do I connect SupportBee to Mobile Message?
Create a Zapier account and connect SupportBee and Mobile Message. Then set which ticket events trigger SMS alerts: new tickets, customer replies or comments. Your support team gets texts when customers need help, all without code.
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Learn MoreReady to Try Mobile Message?
Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!