Support Board SMS Integration
Yes — Mobile Message integrates with Support Board. Send and receive SMS from the tools you already use.
✓ 50 FREE SMS credits included when you sign up
About the Support Board integration
Support Board centralises these conversations, but without SMS integration your team still misses urgent matters. When a new message arrives, it might take hours for an agent to spot it if they're not actively watching the screen. When a conversation status changes, indicating a solution has been found, you might forget to notify the customer. Replies that need escalation get buried in the queue.
Mobile Message adds the alerting layer that transforms a support tool into a responsive system. When a new message arrives in Support Board, an SMS can notify the available agent immediately. When a conversation requires escalation or reaches resolution, an SMS keeps the customer informed without them waiting for email. By automating these key moments with text, your support team responds faster and customers feel actually supported.
A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.
What you can automate
Connect Support Board and Mobile Message through Zapier and these run on their own, with no code and no developer.
1.6¢ per SMS on Your First Purchase
Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.
100% Direct-to-Carrier Delivery
Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.
FREE Dedicated Number
Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything Support Board supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 14
- Conversation Status Updated — Triggers when the status code of a conversation changes.
- Dialogflow Message — Triggers when the Dialogflow send a reply to a user message.
- Email Address — Triggers when a user register his email via the follow-up message or registration form.
- Email Sent — Triggers when a notification email is sent to a user or agent. Docs at https://board.support/docs/api/web#email-sent.
- Message Deleted — Triggers when a message is deleted.
- Message Sent — Triggers when a new chat message is sent. It works for both users and agents.
- New Conversation — Triggers when a new conversation is received in the user's chat widget.
- New Conversation Created — Triggers when a new conversation is created.
Show all 14 triggers
- New Login — Triggers when a user login successfully from the login form of the chat. This Webhook is sent only if the login is successful.
- New Messages — Triggers when new messages are received in the chat widget or the admin area.
- New Registration — Triggers when a user registers successfully from the registration form of the chat. This Webhook is sent only if the registration is successful. This Webhook is sent also if the registration is updated via the registration form of a Rich Message.
- Rich Message — Triggers when the user submits the values inserted in a Rich Message. All the Rich Messages that require the submitting of data fire this Webhook, some of them are the follow-up email form, the registration form, the buttons.
- SMS Sent — Triggers when a new text message is sent by a user or an agent.
- User Deleted — Triggers when a user is deleted.
Actions 43
- Add Note — Adds a new note to a conversation.
- Add User — Create a new user in Support Board.
- Delete Message — Deletes an existing message.
- Delete Note — Deletes a note from a conversation.
- Delete User — Deletes a user and all linked conversations and messages.
- Delete Users — Deletes multiple users and all linked conversations and messages.
- Dialogflow Message — Sends a message to Dialogflow and add the Dialogflow response to an existing conversation as a new message.
- Direct Message — Sends a direct chat message. Details at https://board.support/docs/#direct-messages.
Show all 43 actions
- Get Agents in Conversation — Returns an array with all the agents with at least one message in the conversation.
- Get Articles — Returns an array with all the articles or a single article.
- Get Conversation — Returns a conversation and the messages of the conversation.
- Get Conversations — Returns all the conversations. Each conversation includes the last message of the conversation.
- Get External Setting — Returns an external setting. External settings are saved on a dedicated database row.
- Get Last Agent in Conversation — Returns the last agent who answered a conversation.
- Get Last Message — Returns the last message in a conversation.
- Get Multi Setting — Returns a subsetting of another setting.
- Get New Conversations — Returns the conversations created after the given date/ID or with a message created after the given date/ID. Each conversation includes the last message of the conversation.
- Get New Messages — Returns the messages of a conversation created after the given date/ID.
- Get New User Conversations — Returns the user conversations created after the given date/ID or with a message created after the given date/ID. Each conversation includes the last message of the conversation.
- Get Notes — Returns the internal notes of a conversation.
- Get Setting — Returns a setting saved in the Settings area.
- Get Settings — Returns an array with all the settings.
- Get User Conversations — Returns the conversations of a user. Each conversation includes the last message of the conversation.
- Google Translate — Translates multiple strings via Google Translate.
- Login — Logins a user or agent. A user can log in in two ways: via email and password, or via user ID and token. The last value of the response is the encrypted login data ready to be stored in the sb-login cookie. Use the function SBF.loginCookie(response[1]); to store it. Returns false if login is unsuccessful.
- Messenger Send Message — Sends a message to Messenger or Instagram.
- New Conversation — Creates a new conversation.
- Open AI Message — Sends a message to OpenAI and return the response, optionally add the response to an existing conversation as a new message.
- Push Notification — Sends a Push notification to an agent, a group of agents, or all agents. Push notifications must be enabled in the settings area.
- Search Articles — Returns the articles matching the search.
- Search Conversations — Returns the conversations matching the search.
- Search User Conversations — Returns the conversations of the given user ID that matches the search terms.
- Send Custom Email — Sends a generic email to an email address. The sender email and name are the ones set in Settings > Notifications > Email settings.
- Send Email — Sends an email to an existing user using the email templates of the Settings > Notifications area.
- Send Message — Adds a new message to an existing conversation.
- Send SMS — Sends a text message to a user or agent. If the template argument is true, the message is translated automatically.
- Telegram Send Message — Sends a message to Telegram.
- Update Conversation Agent — Assigns or update the agent assigned to a conversation.
- Update Conversation Department — Updates the department of a conversation.
- Update Conversation Status — Updates the status code of a conversation.
- Update Message — Updates an existing message.
- Update User — Updates the details of an existing user.
- WhatsApp Send Message — Sends a message to a WhatsApp number.
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
Support Board + SMS: common questions
Can I notify my support team when a new message arrives?
Yes. When a new message comes in through your Support Board chat, you can send an SMS to an available agent or team lead. This cuts response time dramatically because SMS reaches people immediately, wherever they are, rather than waiting for them to spot the message in the chat queue.
Can I update customers when their support issue is resolved?
Yes. When a conversation is marked as resolved in Support Board, you can automatically send the customer an SMS thanking them and confirming next steps. This professional closing builds trust and ensures they know to reach out again if needed.
How do I connect Support Board to Mobile Message for SMS?
Build a Zap in Zapier linking your Support Board account to Mobile Message. Choose your trigger (new message, resolved conversation, or new registration) and select send SMS as the action. Zapier pulls in the customer or agent phone number, you add your message, then activate. From then on, Support Board events trigger SMS automatically.
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