A heat pump installer has just received an accepted estimate, but the office still has to notice the change, contact the customer and decide what comes next. Spruce users can use Zapier to send a Mobile Message text when important job activity occurs. A new job created event can alert the scheduling team, while a proposal accepted or estimate accepted event can notify the person responsible for confirming the installation.

This can help heat pump businesses keep customers informed without asking staff to monitor every quote, proposal and report. Other Spruce triggers, including quote opened, estimate rejected, estimate callback requested and handover pack sent, can also start a Mobile Message notification where a text is useful. Spruce has triggers but no listed actions, so the practical direction is from Spruce into Mobile Message. Mobile Message can send an SMS, send an SMS to a list, create a contact or add a contact to a list. The connection is set up through Zapier, not a native integration, and it does not update Spruce when a text is sent.