Social Intents SMS Integration

Yes — Mobile Message integrates with Social Intents. Send and receive SMS from the tools you already use.

Start a Free Trial Connect Now with Zapier

✓ 50 FREE SMS credits included when you sign up

Social Intents logo
Mobile Message

About the Social Intents integration

Social Intents can capture a lead or an offline message while no agent is available to respond. Without a prompt, that customer may wait until someone notices the conversation in the chat dashboard. Mobile Message gives those events a clear SMS route for an internal alert or a carefully worded customer follow-up.

New Lead can trigger Send SMS to notify a sales representative that a prospect has made contact. New Offline Message can alert a service team member that a customer left a message outside live coverage. Chat Closed can also start a message when an agent finishes a conversation, helping a manager review the interaction or remind staff to complete the next step. The connection is made through Zapier, where you map the Social Intents fields into Mobile Message. It is a one-directional workflow, not a two-way chat connection or an attachment transfer.

Use filters to decide which conversations deserve a text and ensure any customer-facing message matches the consent and response expectations for your business.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Social Intents and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant Social Intents receives a new lead Social Intents · New Lead
Then Text the sales representative Mobile Message · Send SMS
Use this Zap
When Instant A new offline message arrives Social Intents · New Offline Message
Then Text the team to return the message Mobile Message · Send SMS
Use this Zap
When Instant An agent closes a chat Social Intents · Chat Closed
Then Text a manager about the completed chat Mobile Message · Send SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Social Intents supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 3
  • Chat Closed — Triggers when a chat is closed by an agent.
  • New Lead — Triggers when a new lead is received.
  • New Offline Message — Triggers when a new offline message is received.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Social Intents + SMS: common questions

Can Social Intents text staff about a new lead?

Yes. Select New Lead as the Social Intents trigger and Send SMS as the Mobile Message action. The Zap can notify the relevant sales person with the lead information supplied by the chat platform.

Can an offline chat message create an SMS alert?

Yes. New Offline Message starts when a new offline message is received. Pair it with Mobile Message Send SMS to tell a team member that a customer is waiting for a response.

How do I connect Social Intents chat events to Mobile Message?

Set up the Zap in Zapier and authorise your Social Intents and Mobile Message accounts. No code is required. Choose the chat trigger, select Send SMS, map the available details, test the result, and activate it.

Similar Integrations

Tidio
Tidio

Using the Tidio integration alongside Mobile Message can significantly enhance customer engagement for Australian businesses. With live chat and bots ...

Learn More
Missive
Missive

The Missive integration with Zapier provides a seamless way to streamline your communication by consolidating email, group chat, and task management i...

Learn More
ChatBot
ChatBot

Integrating the ChatBot with Mobile Message can streamline customer communication for Australian businesses. By utilizing the chatbot to handle initia...

Learn More
Pure Chat
Pure Chat

Integrating Pure Chat with Mobile Message enables businesses to engage potential customers through live chat and follow up instantly via SMS, ensuring...

Learn More

Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now