SignalZen SMS Integration

Yes — Mobile Message integrates with SignalZen. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the SignalZen integration

A customer starts a website chat and expects a response while the conversation is still active. SignalZen can tell a Zap when a new chat or new chat message is created, and Mobile Message can send an SMS to a suitable contact or alert a support person. That helps a live support team keep important conversations visible beyond the chat window.

The connection can be useful when chat coverage is shared, when a customer has provided a phone number, or when a support manager needs a prompt about a new conversation. A New Website event can also create a Mobile Message contact for a newly configured support site, although chat-based notifications are usually the more direct use.

SignalZen supplies the trigger and Mobile Message performs the SMS or contact action through Zapier. This is a selected event workflow rather than a native integration or a two-way chat synchronisation. Teams can choose the specific SignalZen event that deserves a text and keep the message focused on the next action.

Categories:

Customer Support

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect SignalZen and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new SignalZen chat is created SignalZen · New Chat

Then Alert the support contact by SMS Mobile Message · Send SMS

Use this Zap

When A new website chat message arrives SignalZen · New Chat Message

Then Text the assigned support person Mobile Message · Send SMS

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything SignalZen supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 3

New Chat — Triggers when a new chat is created
New Chat Message — Triggers when a new chat message is created.
New Website — Triggers when a new Website is created.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

SignalZen + SMS: common questions

Can SignalZen text a team member about a new chat?

Yes. SignalZen’s New Chat trigger can start Mobile Message’s Send SMS action. The Zap can notify a suitable support contact when the required phone details are available.

Can a new SignalZen chat message trigger an SMS?

Yes. New Chat Message is available as a SignalZen trigger. Pair it with Mobile Message’s Send SMS action to alert a person when a new message is created.

How do I connect SignalZen chat alerts to Mobile Message?

Use Zapier to select SignalZen’s chat event and a Mobile Message action, then authorise both accounts and test the fields. The setup is no-code and requires both app accounts plus Zapier.

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