Serviceaide SMS Integration

Yes — Mobile Message integrates with Serviceaide. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Serviceaide integration

An IT support manager working a shift in ServiceAide needs to stay on top of new tickets, status updates, and user creations without constantly refreshing the dashboard. When a critical ticket arrives or a ticket status changes, an SMS can alert the manager to prioritise the request. User onboarding becomes faster when new user creation triggers an SMS to the IT team, so passwords and access are provisioned before the employee notices a delay.

ServiceAide is the system of record, and SMS notifications ensure nothing falls through the cracks. The IT team stays responsive because they are alerted to ticket events the moment they occur, not when they happen to check the system. For organisations with rotating shifts or remote IT teams, SMS notifications mean someone on the team always catches urgent tickets regardless of who is watching the dashboard. This reduces wait times for employees waiting for password resets or troubleshooting, improves SLA compliance, and keeps your IT department running efficiently even during peak demand periods.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Serviceaide and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new support ticket is created Serviceaide · New Ticket
Then Alert the IT team to triage the request Mobile Message · Send SMS
Use this Zap
When A ticket status changes Serviceaide · Update to Ticket Status or Action
Then Text the assigned technician with the update Mobile Message · Send SMS
Use this Zap
When A new user is added to ServiceAide Serviceaide · New User
Then Notify IT to provision access and credentials Mobile Message · Send SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Serviceaide supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 4
  • New Ticket — Triggers when a new ticket is created.
  • New User — Triggers when a new user is created.
  • New Worklog — Triggers when a new worklog is added to a ticket.
  • Update to Ticket Status or Action — Triggers when any action or update occurs on an existing ticket.
Actions 7
  • Add Worklog (Any Ticket) — Add a new worklog to any existing ticket.
  • Create Change Request Ticket — Create a new Service Request ticket.
  • Create Incident Ticket — Create a new incident ticket.
  • Create Organization — Create a new organization.
  • Create Problem Ticket — Create a new Problem Ticket.
  • Create Service Request Ticket — Create a new Service Request ticket.
  • Create User — Create a new user.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Serviceaide + SMS: common questions

Can I get an SMS every time a new IT ticket is created?

Yes. A Zap monitors ServiceAide for new tickets and sends an SMS to your IT team, manager, or support queue instantly.

What about ticket updates, can SMS alert me when status changes?

Yes. When a ticket is updated in ServiceAide, a Zap can send an SMS to the technician assigned or the team lead.

How do I link ServiceAide tickets to SMS alerts?

Build a Zap connecting your ServiceAide and Mobile Message accounts, select the ticket event you want to watch, customise the SMS text, and Zapier activates the automation.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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