REVE Chat helps you deliver real-time sales and support through chat, but the most important moments, such as when a new chat starts or ends, often need follow-up action outside the chat platform. With Mobile Message connected via Zapier, you can send SMS when chats begin or close, notifying your team, escalating to specialists, or sending customers a confirmation or survey link. SMS reaches people faster than waiting for them to notice a new chat in the platform.

When a customer starts a chat in REVE Chat, you can automatically send an SMS to the assigned agent letting them know someone is waiting, so no one gets missed during busy periods. If a chat ends, you can send the customer a follow-up text with a link to leave feedback or schedule a callback. These notifications ensure critical handoffs don't fall through gaps and customers feel heard even after their chat is over.

Your support team responds faster because SMS alerts reach them immediately, not just when they notice a new chat window. Customers get confirmation that their concern was received and have an easy way to continue the conversation or follow up later. Communication flows directly from REVE Chat to your phones, so response times shorten and customer satisfaction improves.