PulseDesk SMS Integration

Yes — Mobile Message integrates with PulseDesk. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

PulseDesk logo
Mobile Message

About the PulseDesk integration

A new support ticket arrives in PulseDesk, and your team needs to see it immediately. Without SMS, tickets sit in a queue waiting for the next person to check the dashboard, and meanwhile the customer waits. PulseDesk tracks all your support interactions, and Mobile Message SMS lets you send instant notifications the moment a ticket arrives, a customer replies, or a ticket status changes. This means your team responds faster and customers get resolution sooner.

Beyond new ticket alerts, you can text your team when messages are added to a ticket or when you've updated a ticket status. High-priority tickets can trigger SMS to your manager, and urgent customer replies can alert the assigned agent. Since PulseDesk is built for multi-channel support, SMS becomes one more way to keep your team coordinated and responsive.

For some teams, automating ticket creation is equally valuable. When a customer texts your Mobile Message number directly, you can automatically create a new ticket in PulseDesk and assign it to the right person. This turns SMS into a support channel that flows directly into your helpdesk, eliminating manual steps and keeping all support conversations tracked in one place.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect PulseDesk and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new support ticket arrives PulseDesk · New Ticket
Then Text the assigned agent or support manager immediately Mobile Message · Send SMS
Use this Zap
When Instant A customer replies to an open ticket PulseDesk · New Ticket Message
Then Alert the assigned agent so they can respond quickly Mobile Message · Send SMS
Use this Zap
When Instant A ticket status updates PulseDesk · Issue Status Changed
Then Notify the customer or stakeholder of progress Mobile Message · Send SMS
Use this Zap
When A customer texts your Mobile Message number Mobile Message · Inbound SMS Received
Then Create a support ticket in PulseDesk automatically PulseDesk · New Ticket
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything PulseDesk supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 4
  • Issue Status Changed — Triggers when the status of a ticket changes in PulseDesk.
  • New Ticket — Triggers when a new call appears in PulseDesk.
  • New Ticket Comment — Triggers when a new comment is added to a ticket.
  • New Ticket Message — Triggers when a new message is added to a ticket.
Actions 3
  • New Comment — Adds a comment to an existing ticket
  • New Contact — Adds a new user in PulseDesk
  • New Ticket — Creates a new ticket in PulseDesk

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

PulseDesk + SMS: common questions

Can I send an SMS when a new support ticket arrives?

Yes. Whenever a customer submits a ticket in PulseDesk, you can automatically send an SMS to your support team, the assigned agent, or your manager. This ensures urgent tickets get noticed immediately instead of sitting in a queue.

Can I notify customers when their ticket status changes?

Yes. When you update a ticket status in PulseDesk, such as from open to in progress or resolved, you can automatically send an SMS to the customer. This keeps them informed of progress without requiring them to log in or check email.

How do I connect PulseDesk to Mobile Message?

Set up the connection in Zapier using both your PulseDesk and Mobile Message accounts. Select your PulseDesk trigger like new ticket or status change, pick the Send SMS action, personalise the message with ticket details, and activate your Zap. Notifications will then send automatically for each event.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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