ProProfs Live Chat SMS Integration

Yes — Mobile Message integrates with ProProfs Live Chat. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the ProProfs Live Chat integration

Customer support teams running ProProfs Live Chat know the daily challenge: chat is only useful if someone is actually there to answer. But even with the best intentions, chats come in after hours, during breaks, or when your team is focused on other tickets and email. Visitors wait for a response that never arrives, or they leave frustrated and don't come back to your business.

With ProProfs Live Chat connected to Mobile Message, your team never misses a customer request. When a chat starts, send an SMS to your on-call agent so they can jump in before the visitor gives up. Offline messages are routed to your next available team member via SMS instead of sitting unread in the system. Your customers get the help they need faster, and your support team actually answers every conversation that matters. Chat becomes a reliable channel again, not a communication black hole.

Categories:

Customer Support

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect ProProfs Live Chat and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer starts a live chat ProProfs Live Chat · Start Chat

Then Alert your on-call agent immediately Mobile Message · Send SMS

Use this Zap

When Instant Someone sends a message while you're offline ProProfs Live Chat · Offline Message

Then Route it to the next available agent via SMS Mobile Message · Send SMS

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything ProProfs Live Chat supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 3

Finished Chat — Triggers when a chat is ended.
Offline Message — Triggers when the ticket is created.
Start Chat — Triggers when the chat is started.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

ProProfs Live Chat + SMS: common questions

Can I get an SMS when someone starts a live chat in ProProfs?

Yes. Every time a chat starts, you can send an SMS to an agent, team lead, or your mobile phone. Include the customer's name and initial message in the SMS so your team knows what they're dealing with before picking up.

What if someone sends a message when we're offline?

You can automatically route offline messages to your team via SMS. Instead of the message sitting in ProProfs unread, your available agents get a text with the customer's details so they can respond promptly when they're back online.

How do I connect ProProfs Live Chat to Mobile Message?

In Zapier, authorise both your ProProfs and Mobile Message accounts. Build a Zap with your chosen chat trigger and select the SMS action from Mobile Message. Zapier guides you through mapping the customer details into your SMS template.

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