PickPack SMS Integration

Yes — Mobile Message integrates with PickPack. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the PickPack integration

Staff at a delivery business often spend part of their day typing up an order task after a customer calls or texts in with a change, copying details across from a phone conversation into whatever system runs the warehouse floor. PickPack removes that copying step by giving the team a place to create an order task the instant one is needed, rather than after a shift's worth of scribbled notes piling up on a desk.

Connected to Mobile Message through Zapier, PickPack can turn what a customer says over SMS into an actual task without anyone touching a keyboard. A reply confirming an order, or a delivery status update on a text that failed to send, can each create a task in PickPack automatically, so the pick and pack team works from a task list instead of a phone screen full of messages that still need sorting through by hand.

Categories:

Productivity

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect PickPack and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer replies confirming their order Mobile Message · Inbound SMS Received

Then Create an order task in PickPack PickPack · Create Task

Use this Zap

When A delivery text fails to send Mobile Message · Delivery Status Updated

Then Create a task in PickPack to follow up PickPack · Create Task

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything PickPack supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 1

Create Task — Create Order Task

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

PickPack + SMS: common questions

Can a customer's SMS reply create a task in PickPack?

Yes. When a customer replies to a text sent through Mobile Message, a Zap can use that reply to create an order task in PickPack automatically, so the detail doesn't need retyping by hand.

Does PickPack know if a delivery text failed to send?

Yes, a delivery status update from Mobile Message can trigger a create task action in PickPack, so a failed delivery text turns into a job for the team to follow up rather than going unnoticed.

What's involved in setting PickPack up with Mobile Message?

A Zapier account connected to both PickPack and Mobile Message is all that's required. From there, a Zap is built by choosing the trigger and the task action, and no development work is involved.

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