Staff at a delivery business often spend part of their day typing up an order task after a customer calls or texts in with a change, copying details across from a phone conversation into whatever system runs the warehouse floor. PickPack removes that copying step by giving the team a place to create an order task the instant one is needed, rather than after a shift's worth of scribbled notes piling up on a desk.

Connected to Mobile Message through Zapier, PickPack can turn what a customer says over SMS into an actual task without anyone touching a keyboard. A reply confirming an order, or a delivery status update on a text that failed to send, can each create a task in PickPack automatically, so the pick and pack team works from a task list instead of a phone screen full of messages that still need sorting through by hand.