Onsite Support SMS Integration

Yes — Mobile Message integrates with Onsite Support. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Onsite Support integration

Help desk teams and support managers live in Onsite Support, tracking tickets, topics and customer issues all from one place. When your team creates a new ticket or receives a comment from a customer, you want to stay on top of it instantly without leaving the app or checking email notifications. Mobile Message closes the gap by letting you send SMS alerts the moment a ticket is created, when a customer comments on a topic, or when you add a new user to the system.

Your support flow becomes SMS-aware at every critical moment. New tickets trigger immediate text alerts to the right team member's phone, cutting response time. Comments from customers generate real-time notifications so nothing gets missed or falls through the cracks. Adding new users to Onsite Support automatically creates Mobile Message contacts, so you can include them in future SMS campaigns or send targeted messages to specific team members later.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Onsite Support and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new ticket is created Onsite Support · New Ticket
Then Send an SMS to alert your support team Mobile Message · Send SMS
Use this Zap
When A customer adds a comment to a topic Onsite Support · New Comment
Then Send an SMS to notify the team member handling it Mobile Message · Send SMS
Use this Zap
When A new user is added to your help desk Onsite Support · New User
Then Create them as a contact in Mobile Message Mobile Message · Create Contact
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Onsite Support supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 5
  • New Comment — Triggers when a new comment is created.
  • New Company — Triggers when a new company is created.
  • New Ticket — Triggers when a new ticket is created.
  • New Topic — Triggers when a new topic is created.
  • New User — Triggers when a new user is created.
Actions 5
  • Create Comment — Creates a new comment.
  • Create Ticket — Creates a new ticket.
  • Create Topic — Creates a new topic.
  • Create User — Creates a new user.
  • Vote for a Topic — Adds or removes a vote for a topic.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Onsite Support + SMS: common questions

Can I get a text when a support ticket is created in Onsite Support?

Yes. When a new ticket arrives, Mobile Message sends an SMS to alert your support team, ensuring nothing gets missed. You choose who receives the alert and can set up different messages for different ticket types.

What happens when someone comments on a topic?

Mobile Message can send an SMS notification when a customer or team member comments, alerting the person assigned to that topic. This keeps conversations moving forward even if they are not actively checking the help desk.

How do I set up the connection between Onsite Support and Mobile Message?

Create a Zap in Zapier selecting Onsite Support as your trigger (new ticket, comment, or user) and Mobile Message as your action. Connect both accounts and Zapier handles the rest without requiring any code or technical setup on your end.

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