Help desk teams and support managers live in Onsite Support, tracking tickets, topics and customer issues all from one place. When your team creates a new ticket or receives a comment from a customer, you want to stay on top of it instantly without leaving the app or checking email notifications. Mobile Message closes the gap by letting you send SMS alerts the moment a ticket is created, when a customer comments on a topic, or when you add a new user to the system.

Your support flow becomes SMS-aware at every critical moment. New tickets trigger immediate text alerts to the right team member's phone, cutting response time. Comments from customers generate real-time notifications so nothing gets missed or falls through the cracks. Adding new users to Onsite Support automatically creates Mobile Message contacts, so you can include them in future SMS campaigns or send targeted messages to specific team members later.