Mobile Message™ Integration with Onboard.io

Onboard.io SMS Integration

Yes - Mobile Message does integrate with Onboard.io!

Customer success teams running implementations in Onboard.io need their team to stay in sync and customers to feel supported. When a new customer is created or when a form is submitted as part of the onboarding flow, you want to communicate fast. Often that means chasing team members across Slack, email, or phone to confirm they have seen the update and can act on it.

Mobile Message cuts through that noise. Connect Onboard.io to Mobile Message so that when a new customer is created or a form is submitted, an SMS alert goes to the right person on your team. Onboarding moves faster because your team reacts in minutes, not hours. Customers see progress immediately and feel supported at every stage. You spend less time herding the team and more time delivering great implementations. SMS ensures that critical onboarding moments reach your team instantly, creating accountability and keeping projects on track.

Categories:

Customer Support

Connect Now with Zapier SMS Pricing Start a Free Trial

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Onboard.io and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new customer joins for onboarding Onboard.io · New Customer

Then Send them a welcome SMS Mobile Message · Send SMS

Use this Zap

When Instant A form is submitted in an onboarding map Onboard.io · Form Submitted

Then Alert your team via SMS Mobile Message · Send SMS

Use this Zap

Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Onboard.io supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 10

Customer Custom Field Updated — Triggers when selected customer custom field is updated.
Form Submitted — Triggers when a new form is created.
Map Custom Field Updated — Triggers when selected map custom field is updated.
New Discussion Message — Triggers when a new message is posted in the discussion of a Task.
New Customer — Triggers when a new onboardee customer is created.
New Map — Triggers when a new Map is created.
New or Updated Map Task — Triggers when any tasks in any Map within your account are created, updated, or removed. Event Type field will be returned as "created", "updated", or "removed".
New Team Member — Triggers when a new Team Member is created.

Show all 10 triggers

Roles — List of onboard roles
Updated Map — Triggers when a Map's properties such as status, owner, or target launch date is changed.

Actions 14

Add Team Member to Map — Adds an existing team member to a Map.
Create Discussion Message — Posts a message on a particular task's discussion in a Map. The message will be posted as a company user in the discussion with your company name and logo.
Create Global Task — Creates a Global Task
Create Global Task Section — Creates a global Task Section
Create Map — Creates a Map with an owner, and optional target launch date and generates tasks based on variable options selected. Note: at least one variable option is required for the Map to be created.
Create One-Off Task — Add a one-off Task to a Map
Create or Update Customer — Creates an onboardee customer. If an external ID or website is provided matches an existing customer, that customer will be updated.
Create Team Member — Creates a Team Member

Show all 14 actions

Create Variable — Creates a Variable
Find Map Task — Action to find a specific Map Task by name and Map id.
Find Onboardee by Email — Finds an Onboardee User by email.
Invite Customer to Map — Invite someone from the Customer's team to a Map.
Update Map — Updates a Map with an owner, and optional target launch date and generates tasks based on variable options selected. Note: at least one variable option is required for the Map to be created.
Update Map Task — Updates a Task status within an existing Map. (Requires Map Task ID)

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Onboard.io + SMS: common questions

Can I send an SMS when a new customer starts their onboarding in Onboard.io?

Yes. When a new customer is created, you can send them a welcome SMS or alert your team. You can personalise the message with their name or implementation details.

What if I want to notify my team when a customer submits a form?

You can trigger an SMS to your team whenever a form is submitted as part of the onboarding flow. This ensures quick responses to customer submissions and keeps the implementation moving.

How do I connect Onboard.io to Mobile Message?

Connect via Zapier without any coding required. Log in with both accounts and create Zaps that watch for customer creation or form submissions in Onboard.io and send SMS messages from Mobile Message.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now