Live chat is your window into what customers actually need right now, but transcripts and messages pile up faster than your team can keep pace. If you're running Olark for customer support, you see every conversation happening, but surfacing the right alerts to your team members means monitoring dashboards constantly and manually. Key moments slip by, follow-up opportunities vanish, and team members miss critical context that could strengthen relationships with customers and prevent churn.

Mobile Message connects Olark to SMS through Zapier, so important chat events can trigger instant text notifications to your team with speed and accuracy. When a new chat transcript arrives, text your support manager so they can flag high-priority issues and escalate if needed immediately. Each message in a chat can prompt an SMS to your team, creating real-time visibility into active conversations and urgent customer needs as they happen. When a particularly long or complex chat is ending, notify your team lead to ensure appropriate follow-up happens and no loose ends remain unaddressed. You can also use transcript data to text customers directly after they close a chat, asking for feedback on their experience or offering next steps and related products. These automations take just minutes to build and require no code through Zapier's straightforward interface.