Olark SMS Integration

Yes - Mobile Message does integrate with Olark!

Integrating Olark with Mobile Message can revolutionise customer support for Australian businesses by providing a seamless way to follow up on live chat interactions via SMS. After engaging with customers through live chat, businesses can send personalised SMS messages to ensure their queries are resolved, reinforcing the support experience and increasing customer satisfaction.

Businesses can also leverage Olark's feedback functionality to gather insights from chat sessions and subsequently send targeted SMS surveys using Mobile Message. This approach allows companies to collect valuable data on user experience and preferences, helping them to refine their offerings and improve customer engagement strategies effectively.

Using this integration can help streamline communication workflows for businesses by combining real-time chat and SMS follow-ups, making it easier to keep customers informed and engaged. By efficiently addressing customer needs through multiple channels, businesses can foster stronger relationships and encourage repeat interactions, which are crucial in the competitive Australian market.