NeetoDesk SMS Integration
Yes — Mobile Message integrates with NeetoDesk. Send and receive SMS from the tools you already use.
✓ 50 FREE SMS credits included when you sign up
About the NeetoDesk integration
NeetoDesk tracks every support milestone: new tickets, updates, comments, and closed cases. Link it to Mobile Message so your customers get an SMS the moment their ticket is created, updated, or resolved. They'll know someone is looking after them. Your team also gets alerts on new tickets so they can prioritise fast and pick up urgent issues first before they escalate or damage your reputation. The result is less chasing, faster resolution, better customer experience, and a support process that actually keeps people informed instead of leaving them guessing. Proactive communication builds trust and reduces follow-up requests.
A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.
What you can automate
Connect NeetoDesk and Mobile Message through Zapier and these run on their own, with no code and no developer.
1.6¢ per SMS on Your First Purchase
Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.
100% Direct-to-Carrier Delivery
Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.
FREE Dedicated Number
Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything NeetoDesk supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 5
- Closed Ticket — Triggers when a support ticket is closed.
- New Comment — Triggers when a new comment is added to a support ticket.
- New Customer — Triggers when a new customer is created.
- New Ticket — Triggers when a new support ticket is created.
- Updated Ticket — Triggers when a support ticket is updated.
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
NeetoDesk + SMS: common questions
Can I send an SMS when a customer opens a support ticket in NeetoDesk?
Yes. Create a Zap that sends an SMS to the customer the moment they create a ticket in NeetoDesk, confirming their issue has been received and you're working on it.
How do I notify customers when their ticket is updated?
Set up a Zap triggered by new comments on tickets in NeetoDesk, and Mobile Message sends an SMS to the customer letting them know their ticket has been updated.
Do I need a programmer to connect NeetoDesk and Mobile Message?
No. Both services plug into Zapier directly, so you just pick your trigger event like a new ticket, choose Mobile Message to send SMS, and activate it.
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Learn MoreReady to Try Mobile Message?
Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!