A customer types a question into your website at eleven at night, well after the support team has left for the day, and instead of waiting until morning they decide to try the business phone number instead, sending a plain text with the same question they would have typed into the chat widget on the site.

Connected to Mobile Message through Zapier, that text can be handed straight to My AskAI, using Ask Question to put it in front of the chatbot trained on your company knowledge. The customer still gets an answer from a system that already knows the business, even though what arrived was a plain text rather than a message typed into the website widget, and nobody had to be awake to pass it along or dig the answer out themselves the next morning. The support team wakes up to a question that has already been handled, rather than one still waiting in an inbox.