ManageEngine ServiceDesk On-premise SMS Integration
Yes - Mobile Message does integrate with ManageEngine ServiceDesk On-premise!
SMS makes sure urgent tickets never go unnoticed. When a new request is created or updated in ManageEngine ServiceDesk, text your support team so they can start working immediately. When a change is submitted, notify the right person with an SMS alert. When a new asset is added, confirm it with a text so your inventory team can track it in real time.
Automate notifications that text your team when new requests come in, alert them when requests are updated, and send alerts when new changes are created. ServiceDesk triggers tell Mobile Message what's happening and Mobile Message sends the texts that keep your IT operation responsive and your customers satisfied.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect ManageEngine ServiceDesk On-premise and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything ManageEngine ServiceDesk On-premise supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 4
- New Request — Triggers when new Request is created.
- Request Updated — Triggers when a request is updated.
- New Asset — Triggers when a new asset is created.
- New Change — Triggers when a new change is created.
Actions 10
- Add Notes — Note with your description is added
- Associate Request With Problem — Associate Request with Problem
- Create Announcement — Creates a Announcement
- Create Change — Creates a Change Request
- Create Request — Creates a Request
- Create Solution — Creates a solution on a particular topic
- Invoke Api Call — Invokes Api Call with your request body
- Update Change — Update a Change by its ID
Show all 10 actions
- Update Request — Updates a Request by ID
- Update Solution — Updates the Solution by its ID
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
ManageEngine ServiceDesk On-premise + SMS: common questions
Can I get an SMS alert when a support ticket is assigned to me?
Yes. When a new request is created or assigned in ManageEngine ServiceDesk, you can receive an instant SMS on your phone. This means you'll know about critical tickets before you even open your email.
Can I notify my team when a request needs updating?
Absolutely. Every time a request is updated with new information or marked urgent, you can send an SMS to the assigned team member or your whole support group. This keeps everyone in the loop instantly.
How do I set this up between ServiceDesk and Mobile Message?
Connect both services through Zapier and set up your automations in a few clicks. You need active accounts with both ManageEngine ServiceDesk and Mobile Message, then Zapier handles the rest without any code.
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Learn MoreReady to Try Mobile Message?
Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!