LiveChat SMS Integration

Yes — Mobile Message integrates with LiveChat. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the LiveChat integration

When a chat ends on your website, the customer walks away without follow-up unless you act instantly. LiveChat records every conversation, but often the next step remains unclear. Mobile Message can send an SMS the moment a chat ends, confirming what was discussed and outlining next steps clearly. You can also text customers when they create support tickets or join the queue, so they know you've seen their request.

This pairing keeps conversations going after the chat window closes. Instead of customers waiting for an email that might never arrive, they get an immediate SMS confirmation of their chat or ticket. Your support team saves time because SMS replaces manual follow-up emails and reduces support burden. The result is better customer satisfaction because people feel heard and understand exactly what happens next.

Categories:

Customer Support

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect LiveChat and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A chat conversation ends LiveChat · Finished Chat

Then Send SMS confirmation and next steps Mobile Message · Send SMS

Use this Zap

When Instant A customer creates a support ticket LiveChat · New Ticket

Then Send SMS acknowledging the ticket Mobile Message · Send SMS

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything LiveChat supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 5

Chat Changed — Triggers when the tag list for a particular chat was changed.
Finished Chat — Triggers when the chat is ended.
New Chat — Triggers when the chat is started.
New Ticket — Triggers when the ticket is created.
New Visitor in Queue — Triggers when a visitor enters queue.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

LiveChat + SMS: common questions

Can I send an SMS when a LiveChat conversation ends?

Yes. When a chat ends in LiveChat, Mobile Message can send an SMS to the customer confirming the conversation and providing next steps. This keeps the support conversation going and ensures customers know what happens next.

Can I send SMS when a customer creates a support ticket?

Yes. When a ticket is created in LiveChat, Mobile Message can send an SMS acknowledging the ticket. This reassures customers that their support request has been received and gives them a timeline for response.

How do I connect LiveChat and Mobile Message?

Set up a Zapier connection between both accounts. Select a LiveChat trigger (such as chat ended or ticket created) and pair it with a Mobile Message SMS action. Zapier automates the workflow so text confirmations arrive instantly after chat or ticket events.

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