Kustomer SMS Integration

Yes - Mobile Message does integrate with Kustomer!

Integrating Kustomer with Mobile Message can streamline customer interactions for Australian businesses by enabling them to send SMS updates and notifications directly through the Kustomer platform. This allows for real-time communication, helping to resolve customer inquiries more efficiently and keeping clients informed throughout the service process.

Using Kustomer's omnichannel capabilities, businesses can centralise their communications and easily manage SMS as part of their overall customer service strategy. This unified approach ensures that every customer touchpoint is recorded and accessible, leading to better service continuity and relationship management.

In practice, businesses can utilise this integration to automate SMS responses for common customer queries or follow-up messages after service interactions. This not only enhances customer satisfaction but also optimises the workload of customer service teams, allowing them to focus on more complex issues while maintaining a high level of service.