KnowledgeOwl SMS Integration

Yes - Mobile Message does integrate with KnowledgeOwl!

Teams that run their internal guidance or customer help through KnowledgeOwl need to know when readers ask for assistance. KnowledgeOwl keeps documentation, articles, comments, callouts, and contact forms together. Through Zapier, selected KnowledgeOwl events can prompt Mobile Message messages or create useful contact records for the team responsible for support.

A Contact Form Submit event can send an SMS to a support person when a reader asks for help. Comment Submit can provide another alert, while Article Publish can notify staff that updated guidance is available. Mobile Message can Send SMS, Create Contact, or Add Contact to List after these events. The workflow helps people respond to activity without checking the knowledge base constantly, but it does not make the two systems sync.

Mobile Message Inbound SMS Received can also run KnowledgeOwl Create Article when a text contains material an authorised team member wants to turn into a draft. Review and access controls should remain part of that process, especially for customer-facing documentation.
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Connect Now with Zapier SMS Pricing Start a Free Trial50 FREE SMS Credits

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

KnowledgeOwl SMS Integration

What you can automate

Connect KnowledgeOwl and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A KnowledgeOwl contact form arrives KnowledgeOwl · Contact Form Submit
Then Alert the support team by SMS Mobile Message · Send SMS
Use this Zap
When Instant A reader submits a comment KnowledgeOwl · Comment Submit
Then Create the reader in Mobile Message Mobile Message · Create Contact
Use this Zap
When Instant A KnowledgeOwl article is published KnowledgeOwl · Article Publish
Then Text staff that guidance is live Mobile Message · Send SMS
Use this Zap
When A team member texts Mobile Message Mobile Message · Inbound SMS Received
Then Create an article from the message KnowledgeOwl · Create Article
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything KnowledgeOwl supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 7
  • Article Create — Triggers when an article is created.
  • Article Publish — Triggers when an article is published.
  • Article Status Change — Triggers when an article's publishing status changes.
  • Comment Submit — Triggers when a comment is submitted.
  • Contact Form Submit — Triggers when a contact form is submitted.
  • New Callout — Triggers when a New callout is added to an article.
  • Updated Callout — Triggers when an Updated callout is added to an article.
Actions 2
  • Create Article — Create an article in your knowledge base.
  • Update Reader Groups — Update a reader's reader group access. (This will overwrite any existing reader group access)

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

KnowledgeOwl + SMS: common questions

Can KnowledgeOwl text support staff about a contact form?

Yes. Contact Form Submit can start a Zap using Mobile Message Send SMS. The message can include the submitted contact details and alert the appropriate support person to review the request.

Can an SMS create a KnowledgeOwl article?

Yes. Mobile Message Inbound SMS Received can trigger KnowledgeOwl Create Article. This is useful for sending approved notes into the knowledge base, followed by the normal review process before publication.

How do I connect KnowledgeOwl and Mobile Message?

Both accounts are needed, along with Zapier. Select a KnowledgeOwl event or Mobile Message inbound SMS, map the information available in that event, and choose the action. No coding is involved in creating or testing the Zap.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now50 FREE SMS Credits