KnowledgeOwl SMS Integration

Yes — Mobile Message integrates with KnowledgeOwl. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the KnowledgeOwl integration

Teams that run their internal guidance or customer help through KnowledgeOwl need to know when readers ask for assistance. KnowledgeOwl keeps documentation, articles, comments, callouts, and contact forms together. Through Zapier, selected KnowledgeOwl events can prompt Mobile Message messages or create useful contact records for the team responsible for support.

A Contact Form Submit event can send an SMS to a support person when a reader asks for help. Comment Submit can provide another alert, while Article Publish can notify staff that updated guidance is available. Mobile Message can Send SMS, Create Contact, or Add Contact to List after these events. The workflow helps people respond to activity without checking the knowledge base constantly, but it does not make the two systems sync.

Mobile Message Inbound SMS Received can also run KnowledgeOwl Create Article when a text contains material an authorised team member wants to turn into a draft. Review and access controls should remain part of that process, especially for customer-facing documentation.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect KnowledgeOwl and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A KnowledgeOwl contact form arrives KnowledgeOwl · Contact Form Submit
Then Alert the support team by SMS Mobile Message · Send SMS
Use this Zap
When Instant A reader submits a comment KnowledgeOwl · Comment Submit
Then Create the reader in Mobile Message Mobile Message · Create Contact
Use this Zap
When Instant A KnowledgeOwl article is published KnowledgeOwl · Article Publish
Then Text staff that guidance is live Mobile Message · Send SMS
Use this Zap
When A team member texts Mobile Message Mobile Message · Inbound SMS Received
Then Create an article from the message KnowledgeOwl · Create Article
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything KnowledgeOwl supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 7
  • Article Create — Triggers when an article is created.
  • Article Publish — Triggers when an article is published.
  • Article Status Change — Triggers when an article's publishing status changes.
  • Comment Submit — Triggers when a comment is submitted.
  • Contact Form Submit — Triggers when a contact form is submitted.
  • New Callout — Triggers when a New callout is added to an article.
  • Updated Callout — Triggers when an Updated callout is added to an article.
Actions 2
  • Create Article — Create an article in your knowledge base.
  • Update Reader Groups — Update a reader's reader group access. (This will overwrite any existing reader group access)

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

KnowledgeOwl + SMS: common questions

Can KnowledgeOwl text support staff about a contact form?

Yes. Contact Form Submit can start a Zap using Mobile Message Send SMS. The message can include the submitted contact details and alert the appropriate support person to review the request.

Can an SMS create a KnowledgeOwl article?

Yes. Mobile Message Inbound SMS Received can trigger KnowledgeOwl Create Article. This is useful for sending approved notes into the knowledge base, followed by the normal review process before publication.

How do I connect KnowledgeOwl and Mobile Message?

Both accounts are needed, along with Zapier. Select a KnowledgeOwl event or Mobile Message inbound SMS, map the information available in that event, and choose the action. No coding is involved in creating or testing the Zap.

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