InvGate Service Desk SMS Integration

Yes — Mobile Message integrates with InvGate Service Desk. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

InvGate Service Desk logo
Mobile Message

About the InvGate Service Desk integration

Imagine your support team drowning in tickets while customers wait days for updates. InvGate Service Desk organises requests into a workflow, but your customers do not live in InvGate, they check email or SMS waiting to hear back. This gap means important updates sit unread while customers assume they are forgotten. Mobile Message connects InvGate to SMS so customers and staff get notified the moment anything changes in a ticket.

When a new support request arrives, Mobile Message sends the customer an SMS confirmation that their issue was received and a ticket number. When someone replies to the ticket, customers get a text instead of waiting for email to arrive. When your automation rules execute in InvGate, those actions can trigger SMS notifications to customers about resolution or escalation. Your support team replies to customers via InvGate and SMS goes out automatically, keeping everyone in the loop.

The benefit is faster resolution and happier customers. Support requests no longer disappear into email inboxes. Customers receive immediate SMS confirmation of their tickets and live updates as their issue progresses. Your team sees fewer repeat requests because customers actually know their tickets are being worked on.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect InvGate Service Desk and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new support request is created InvGate Service Desk · New Request
Then Send the customer a confirmation text Mobile Message · Send SMS
Use this Zap
When Your team replies to a ticket InvGate Service Desk · New Reply
Then Notify the customer via SMS Mobile Message · Send SMS
Use this Zap
When An automated rule executes in InvGate InvGate Service Desk · New Automated Action Execution
Then Send the customer a status update text Mobile Message · Send SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything InvGate Service Desk supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 4
  • New Automated Action — Triggers when a new Automated Action is defined.
  • New Automated Action Execution — Triggers when a particular Automated Action is executed.
  • New Reply — Triggers when a new comment in an chosen incident is added.
  • New Request — Triggers when a new request is created.
Actions 3
  • Create Request — Creates a new request.
  • Create User — Creates a new user.
  • Post a Reply — Posts a comment in the chosen request

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

InvGate Service Desk + SMS: common questions

Can I text a customer when their support ticket is created?

Yes. When a new request is created in InvGate, Mobile Message sends the customer an SMS confirmation with their ticket number and expected response time. They do not need to check email to know their issue was received.

Can we send SMS when support staff reply to a ticket?

Yes. When your support team adds a reply in InvGate, Mobile Message automatically sends an SMS to the customer with the update. This keeps customers informed without relying on email delivery.

What is involved in getting this working?

Connect InvGate and Mobile Message through Zapier using both account logins. No code needed. Then choose which ticket events trigger SMS and to whom. Zapier sends the messages automatically whenever your rules match.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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