Intercom SMS Integration

Yes — Mobile Message integrates with Intercom. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Intercom integration

Intercom keeps your team connected to customers at every stage of their relationship with your company, from first conversation through support and beyond. Adding Mobile Message SMS means you can reach those same customers on their phone when they need you most, creating multiple touchpoints across channels. Whether you are closing a conversation, welcoming a new user, or following up with a company contact, SMS gives you another powerful channel to stay in touch and drive action. When important events happen in Intercom, you can send immediate text notifications, capture customer data, or add them to SMS lists for future campaigns. The result is a communication strategy that meets customers where they are, not just where your team happens to be working. Your support team can hand off to SMS, your sales team can follow up by text, and every customer interaction becomes an opportunity to deepen the relationship.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Intercom and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A conversation starts in Intercom Intercom · New Conversation
Then Create them as a contact in Mobile Message Mobile Message · Create Contact
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When Instant A new user joins Intercom · New User Created
Then Send them a welcome text Mobile Message · Send SMS
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When Instant A user is tagged Intercom · Tag Added to User
Then Add them to a mobile message segment list Mobile Message · Add Contact to List
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When A customer replies by text Mobile Message · Inbound SMS Received
Then Start a new conversation thread in Intercom Intercom · Create Conversation
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1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Intercom supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 18
  • Contact Replied — Triggers when a Contact replies to a Conversation in Intercom.
  • Lead Added Email — Triggers when a Lead enters an email address.
  • Lead Converted to User — Triggers when a lead converts to a user.
  • New AI Summary — Triggers when an AI-generated summary is created for a conversation in Intercom.
  • New Closed Conversation — Triggers when you close a Conversation.
  • New Company — Triggers when a new Company is created.
  • New Conversation — Triggers when a new Conversation is created by a User in Intercom.
  • New Conversation Rating — Triggers when a conversation receives a rating.
Show all 18 triggers
  • New Lead — Triggers when a new Lead is created.
  • New Ticket — Triggers when a new Ticket is created in Intercom.
  • New Unsubscription — Triggers when a user unsubscribes from Intercom.io emails.
  • New User — Triggers when a new User is created.
  • Tag Added to Conversation — Triggers when a Tag is added to a Conversation in Intercom.
  • Tag Added to Lead — Triggers when a Lead is tagged.
  • Tag Added to User — Triggers when a User is tagged.
  • Updated Company — Triggers when a company is updated.
  • Updated Contact — Triggers when a Contact is updated in Intercom.
  • Updated Ticket — Triggers when a Ticket is updated in Intercom.
Actions 17
  • Add Note — Add a note to a user.
  • Add Tag to Contact — Add a Tag to a specific Intercom Contact.
  • Add/Remove Tag on Company — Attach or remove a tag from a specific company.
  • API Request (Beta) — This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
  • Create Article — Creates a new article in your Help Center.
  • Create Conversation — Creates a new conversation from a contact.
  • Create Data Event — Submit a Data Event to your Intercom account.
  • Create or Update Company — Creates or Updates a Company in Intercom.
Show all 17 actions
  • Create Ticket — Create a Ticket
  • Create User — Creates a new user in your Intercom app.
  • Create/Update Lead — Create or update an Intercom lead. If an ID is provided, the lead will be updated.
  • Create/Update User — Update a user within Intercom given their e-mail address.
  • Remove Tag From Contact — Remove a Tag from a specific Intercom Contact.
  • Reply to Conversation — Adds a reply or note to an existing Conversation.
  • Send Incoming Message — Send a Message from a Contact into Intercom to create a new Conversation. Note: you must have a valid plan on Intercom to access this action.
  • Send Message to Contact — Sends a message to a contact.
  • Update Ticket — Updates an existing ticket in Intercom.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Intercom + SMS: common questions

Can I text a customer when they start a conversation in Intercom?

Yes. When a conversation is created, you can trigger an SMS through Mobile Message. This is useful for immediate acknowledgments, confirmations, or inviting them to message you on text instead.

Can I manage SMS contacts in Intercom when they are created in Mobile Message?

You can create or update Intercom users based on Mobile Message activity, so customer records stay in sync. When an inbound SMS arrives, you can start an Intercom conversation to keep support unified.

How do I connect Intercom and Mobile Message for SMS?

Use Zapier to connect both platforms. Choose an Intercom trigger (new user, conversation started, or tag added), select your Mobile Message action, and map the user information. Your automations start immediately.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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