Ink.Works SMS Integration

Yes — Mobile Message integrates with Ink.Works. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Ink.Works integration

Print shops, sign shops and custom apparel operators often need customers to know what is happening before they call for an update. Ink.Works keeps orders and customer details together, while Mobile Message can put a clear status or collection message in the customer’s hands through a Zapier workflow.

A new Ink.Works order can trigger an SMS confirming that the request has reached your team. Status Changed is useful when artwork is approved, production begins or an order is ready, provided those stages are represented in your process. New Customer can also create a Mobile Message contact, so future messages have a record to use.

This gives customers a more visible service experience without asking staff to copy phone numbers and compose the same updates repeatedly. You can personalise the text with the order reference, customer name and current status supplied by Ink.Works. For larger teams, Send SMS to List can notify an internal group when a significant order event occurs. The Zap runs in one direction, from the selected Ink.Works event to the chosen Mobile Message action.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Ink.Works and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new print order is added Ink.Works · New Order
Then Text the customer that it was received Mobile Message · Send SMS
Use this Zap
When Instant An order status changes Ink.Works · Status Changed
Then Text the customer the new order status Mobile Message · Send SMS
Use this Zap
When Instant A new Ink.Works customer is added Ink.Works · New Customer
Then Create their Mobile Message contact Mobile Message · Create Contact
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Ink.Works supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 5
  • New Customer — Triggers when a new customer is added.
  • New Order — Triggers when a new order is added.
  • Status Changed — Triggers when an order status changes.
  • Tag Added — Triggers when a tag is added to an order.
  • Tag Removed — Triggers when a tag is removed from an order.
Actions 9
  • Add LineItem — Adds a new line item to an unpaid order.
  • Add Message — Adds a new message to an order.
  • Add Tag — Adds a new tag to your order.
  • Add Task — Adds a new task to an order.
  • Change Status — Changes the status for an order.
  • Create Customer — Creates a new customer.
  • Create Order — Creates a new order.
  • Remove Tag — Removes a tag from your order.
Show all 9 actions
  • Send Order — Sends an order to the customer email on file.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Ink.Works + SMS: common questions

Can I send an SMS when an Ink.Works order is created?

Yes. New Order can trigger Mobile Message Send SMS. Map the customer’s phone number and include the order details available from Ink.Works, such as the reference or customer name, in the confirmation text.

Can Ink.Works order status changes send customer texts?

Yes. Status Changed can start a Zap that sends an SMS through Mobile Message. You can create separate Zaps or apply filters in Zapier for the stages that matter, such as production or collection.

What do I need to connect Ink.Works and Mobile Message?

Set up the workflow in Zapier by choosing an Ink.Works trigger and a Mobile Message action. It needs no custom code. You will need active accounts for Ink.Works, Mobile Message and Zapier to authorise the connection.

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