Helpjuice SMS Integration

Yes — Mobile Message integrates with Helpjuice. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Helpjuice integration

When a new knowledge base article is published, your team either hopes customers find it or manually notifies them. Helpjuice keeps your knowledge base updated and searchable, but articles need to be discovered.

Connecting Helpjuice to Mobile Message means your freshest answers reach customers immediately. The moment you publish an article on a common question, you can send an SMS announcing the solution to relevant customers or your whole user base. Support tickets drop because people find answers faster. Customers feel more supported because you're proactively sharing information they need.

Your knowledge base becomes a communication channel, not just a repository. New articles drive real value because the right people know about them the moment they're live. Customers find solutions 24/7 from your Helpjuice content, and your support team focuses on complex issues that need human attention.

Categories:

Customer Support

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Helpjuice and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new article is published Helpjuice · New Article

Then Text customers about the solution Mobile Message · Send SMS

Use this Zap

When A new article is published Helpjuice · New Article

Then Announce the article to your entire subscriber list Mobile Message · Send SMS to List

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Helpjuice supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New Article — Triggers when a new knowledge base article is published.

Actions 2

Create Article — Creates a New Helpjuice Knowledge Base Article
Update Article — Update a Helpjuice Knowledge Base Article.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Helpjuice + SMS: common questions

Can I notify customers when a new support article is published?

Yes. You can set up an SMS notification to send whenever a new article goes live in Helpjuice, letting customers know there's a new solution or guide available.

Can I send the same article announcement to all my customers at once?

Absolutely. You can use Helpjuice to trigger an SMS to your entire contact list in Mobile Message, ensuring everyone gets the update simultaneously instead of just hoping they find the article.

How do I set this up in Zapier?

Link your Helpjuice and Mobile Message accounts in Zapier, then create a trigger for new articles and choose whether to send individual texts or broadcast to a list. You can include the article link or just a summary in your message.

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