HelpCrunch SMS Integration

Yes — Mobile Message integrates with HelpCrunch. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the HelpCrunch integration

A customer reaches out through your live chat. You respond, they respond back, and suddenly you are in a real conversation. HelpCrunch keeps all of these conversations organised and on track. Your customers may prefer SMS, or you might want to follow up after the chat is closed. Add Mobile Message to HelpCrunch through Zapier, and you can notify customers via SMS when their chat status changes, send them messages after conversations end, or create a contact whenever someone new connects. The result is a support experience that stays responsive across channels.

HelpCrunch manages all your live chat conversations. Mobile Message sends SMS notifications and follow-ups. Together through Zapier, they create a support workflow where customers are reached wherever they prefer. You can also pull new SMS customers into HelpCrunch automatically, creating a unified support system.

Every customer support interaction is a chance to build trust. Following up via SMS after a chat, confirming receipt of a request, or welcoming a new customer immediately shows attentiveness. SMS notifications reach customers fast, and the integration means your entire support flow, whether chat or SMS, stays in one system.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect HelpCrunch and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer starts a live chat HelpCrunch · New Chat Created
Then Send them an SMS confirming you received their message Mobile Message · Send SMS
Use this Zap
When Instant A chat conversation is closed HelpCrunch · Chat Closed
Then Text the customer a follow-up with next steps or a survey Mobile Message · Send SMS
Use this Zap
When Instant A new customer is added to HelpCrunch HelpCrunch · New Customer Created
Then Send them a welcome SMS Mobile Message · Send SMS
Use this Zap
When A customer texts you Mobile Message · Inbound SMS Received
Then Add them to HelpCrunch so you can manage the conversation there HelpCrunch · Create Customer
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything HelpCrunch supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 8
  • Chat Assignee Updated — Triggers when chat assignee is updated.
  • Chat Closed — Triggers when chat is closed.
  • Chat Status Updated — Triggers when chat status is updated.
  • Customer Email Updated — Triggers when customer email is updated.
  • Customer Tags Updated — Triggers when customer tags are updated.
  • Customer Unsubscribed — Triggers when a customer is unsubscribed.
  • New Chat Created — Triggers when a new chat is created.
  • New Customer Created — Triggers when a new customer is created.
Actions 1
  • Create Customer — Create a new customer within your HelpCrunch account.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

HelpCrunch + SMS: common questions

Can I send SMS when a customer sends a live chat message?

Yes. HelpCrunch triggers when a new chat is created or when chat status changes. You can use Zapier to send an SMS confirmation or response whenever these events occur.

What if I want to send different messages to different customers?

Zapier lets you personalise SMS using customer data from HelpCrunch, such as their name or the subject of their chat. You can also create multiple Zaps for different chat types or team members.

Do I need HelpCrunch and Mobile Message accounts to use this?

Yes. Sign into both accounts in Zapier, then create automations that watch HelpCrunch events and send SMS via Mobile Message. No coding required, Zapier's interface walks you through it.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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