FuseDesk SMS Integration

Yes - Mobile Message does integrate with FuseDesk!

A new FuseDesk case is created while a support team is already handling other customer conversations. The customer needs acknowledgement, and the assigned team may need a direct alert before the case gets buried in the queue. FuseDesk’s Case Created trigger can start a Zapier workflow that sends a Mobile Message SMS using the case details.

Case Updated can send a message when important information changes, while Case Closed can notify a customer that their issue has been resolved. Contact Created can create a corresponding Mobile Message contact for future communication. If a customer texts Mobile Message first, Inbound SMS Received can trigger FuseDesk’s Create FuseDesk Case action, giving the support team a case to review. Every Zap is one-directional and configured for a specific purpose. This is not a native two-way integration or automatic synchronisation between the help desk and SMS platform. You choose the phone field, message wording and case data in Zapier, then let the selected event run the selected action.
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Connect Now with Zapier SMS Pricing Start a Free Trial50 FREE SMS Credits

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

FuseDesk SMS Integration

What you can automate

Connect FuseDesk and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new FuseDesk case is created FuseDesk · Case Created
Then Text the customer a case acknowledgement Mobile Message · Send SMS
Use this Zap
When Instant A FuseDesk case is closed FuseDesk · Case Closed
Then Text the customer a resolution notice Mobile Message · Send SMS
Use this Zap
When A customer texts Mobile Message Mobile Message · Inbound SMS Received
Then Create a FuseDesk support case FuseDesk · Create FuseDesk Case
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything FuseDesk supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 7
  • Case Closed — Triggers when a FuseDesk case has been resolved and marked as Closed
  • Case Created — Triggers when a new FuseDesk case is created.
  • Case Updated — Triggers when an existing FuseDesk case is updated.
  • Contact Created — Triggers when a new contact is created in FuseDesk
  • Contact Updated — Triggers when a contact is updated in FuseDesk
  • Department Added — Triggers when a Department is Added.
  • Rep Added — Triggers when a rep is added to FuseDesk.
Actions 4
  • Create Contact — Creates a Contact
  • Create FuseDesk Case — Create a new FuseDesk Case
  • Update Contact — Updates a Contact
  • Update FuseDesk Case — Updated an existing FuseDesk Case

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

FuseDesk + SMS: common questions

Can FuseDesk text a customer when a case is created?

Yes. Case Created can trigger Mobile Message Send SMS through Zapier. Map the customer’s number and case information into an acknowledgement message.

Can customer replies create FuseDesk cases?

Yes. Inbound SMS Received can run FuseDesk Create FuseDesk Case. Map the sender and message fields so the support team can review the resulting case.

How do I connect FuseDesk support cases to Mobile Message?

Use FuseDesk, Mobile Message and Zapier accounts. Select a FuseDesk trigger or case action, choose the Mobile Message step, map fields, test it, and publish without code.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now50 FREE SMS Credits