Frill SMS Integration

Yes — Mobile Message integrates with Frill. Send and receive SMS from the tools you already use.

50 FREE SMS credits included when you sign up

Frill logo
Mobile Message

About the Frill integration

Product teams who listen to customers build better products. Frill gives you a public roadmap and feedback board so customers can vote on ideas and see where their input goes. The payoff is happier customers and a team that ships what people actually want.

The challenge is keeping everyone in the loop. Your team needs to know when new ideas come in, when an idea's status changes (we're building this), or when a comment needs a response. Your customers want to see their votes and comments acknowledged. SMS lets you keep that communication flowing instantly.

When a new idea or comment arrives in Frill, you can send SMS to your team or to the customer who contributed. When an idea's status changes, moving from 'Under Review' to 'In Progress', customers get an instant SMS. This turns your feedback process from one-way (customers submit, you build in silence) into a conversation.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Frill and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer submits a new feature idea in Frill Frill · New Idea
Then Send them an SMS confirming you received their feedback Mobile Message · Send SMS
Use this Zap
When Instant Someone comments on an idea in Frill Frill · New Comment
Then Alert your product team via SMS that their idea has engagement Mobile Message · Send SMS
Use this Zap
When Instant An idea's status changes, such as moving to 'In Progress' Frill · Idea Status Change
Then Text the submitter and voters with the update Mobile Message · Send SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Frill supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 4
  • Idea Status Change — Triggers when an idea's status is changed.
  • New Comment — Triggers when a new comment is created.
  • New Idea — Triggers when a new idea is created.
  • New Vote — Triggers when the user voted on an idea.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Frill + SMS: common questions

Can I send an SMS when a customer submits a new feature idea?

Yes. When a new idea arrives in Frill, Zapier can send an SMS to the submitter thanking them for their feedback and confirming you received it. You can also notify your product team immediately.

Can customers get SMS updates when their idea moves forward?

Yes. When an idea's status changes in Frill, like moving to 'In Progress' or 'Shipped', a Zap can send SMS to the original submitter and voters, keeping them engaged and informed.

How do I connect Frill to Mobile Message?

Go to Zapier and add Frill and Mobile Message as connected accounts. Create a Zap with a Frill trigger like 'New Idea' or 'Idea Status Change' and Mobile Message's Send SMS action. Customise your messages and turn it on.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!