FreeScout SMS Integration

Yes — Mobile Message integrates with FreeScout. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the FreeScout integration

Support teams using FreeScout often find that help requests sit in their inbox for hours because no one sees the notification immediately. By the time they open the helpdesk app or check email, customers are frustrated and problems have escalated beyond simple fixes. Mobile Message solves this by sending an SMS the moment a conversation is created in FreeScout, so your support team knows immediately that help is needed and urgent. No more missed messages, no more slow first response times that anger customers.

When conversations arrive via SMS notification, your support team can react within minutes instead of hours, turning quick responses into a competitive advantage. Fast replies reduce customer frustration, increase satisfaction scores and often prevent complaints from spreading online. SMS ensures even your busiest team members see urgent support requests on their phone instead of hunting through a crowded inbox.

Categories:

Customer Support

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect FreeScout and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new conversation is created FreeScout · Conversation Created

Then Text the relevant support team member Mobile Message · Send SMS

Use this Zap

When A customer texts in Mobile Message · Inbound SMS Received

Then Create a support conversation automatically FreeScout · Create Conversation

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything FreeScout supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

Conversation Created — Triggers when a new conversation is created.

Actions 1

Create Conversation — Create a new Conversation.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

FreeScout + SMS: common questions

Can I get an SMS when a customer creates a help request?

Yes. Create a Zap that triggers when a new conversation is added to FreeScout, then use Mobile Message to send an SMS alert. Your team gets notified instantly instead of checking the helpdesk.

Can I create a support ticket when someone texts in?

Yes. Set up a trigger for Inbound SMS Received in Mobile Message, then use FreeScout to automatically create a support conversation. Customer text messages become support tickets instantly, so nothing falls through the cracks.

What do I need to set this up with FreeScout?

You'll need accounts on both FreeScout and Mobile Message, plus Zapier. Authorise both services, select your FreeScout trigger (new conversation) or Mobile Message trigger (inbound SMS), pick your action, and activate the automation.

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