Formilla SMS Integration

Yes — Mobile Message integrates with Formilla. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Formilla integration

A chat can finish with a useful customer detail, yet that information may sit unseen in Formilla after the conversation ends. Teams using live chat, email and in-app messaging can use Formilla events with Mobile Message through Zapier to keep an SMS follow-up close to the moment of contact.

A New Subscriber event can send a welcome SMS, while an Offline Email event can alert a team member or customer that a message has been received. Chat Transcript can also trigger an SMS when a chat ends, giving the customer a clear next step or confirming that someone will follow up. These workflows use the events Formilla provides and Mobile Message’s SMS actions.

The connection is suited to businesses that want important messaging events to produce a visible text response without manually checking Formilla. Zapier passes the chosen data between the services. Formilla remains the source of subscriber, offline email and chat events, and Mobile Message sends the SMS or stores the contact.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Formilla and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A Formilla subscriber signs up Formilla · New Subscriber
Then Text a welcome message Mobile Message · Send SMS
Use this Zap
When Instant A Formilla offline email arrives Formilla · Offline Email
Then Text the team an alert Mobile Message · Send SMS
Use this Zap
When Instant A Formilla chat ends Formilla · Chat Transcript
Then Create the visitor as a contact Mobile Message · Create Contact
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Formilla supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 3
  • Chat Transcript — Triggers when a chat ends.
  • New Subscriber — Triggers when a new subscriber is submitted.
  • Offline Email — Triggers when a new offline email is submitted.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Formilla + SMS: common questions

Can Formilla send an SMS after a chat ends?

Yes. Formilla’s Chat Transcript trigger fires when a chat ends and can run Mobile Message’s Send SMS action. The Zap can use the available transcript and contact fields to create a suitable follow-up.

Can an offline Formilla email alert someone by text?

Yes. Offline Email can start a Zap that sends an SMS through Mobile Message. This can notify a selected number that a new offline message was submitted, using the information provided by Formilla.

What is needed to connect Formilla with Mobile Message?

You need Formilla, Mobile Message and Zapier accounts. Choose a Formilla trigger, select a Mobile Message action, map the available data and test it in Zapier. No programming is required, although both app accounts must be connected.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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