A customer who texts a small business to ask about a service or place an order expects that enquiry to turn into something concrete, a record kept, a document raised, an invoice sent, not just a reply and then silence on the admin side while the details sit in someone's phone.

Fattura24 has no trigger of its own, so the automation runs from Mobile Message into Fattura24. An inbound text to your Mobile Message number can create or update the sender as a contact in Fattura24 through the Create or Update Contact action, keeping the address book current without anyone typing the details in by hand after the fact.

The same inbound event can go further and create a new order, receipt or invoice document in Fattura24 through the Create Document action, so a text enquiry that turns into a sale already has its paperwork started before anyone sits down at a computer. For a business that invoices off the back of phone and text enquiries, that turns a one line reply into the beginning of a paper trail rather than a message that has to be remembered and typed up later.