ExpertConnect SMS Integration
Yes - Mobile Message does integrate with ExpertConnect!
Slow ticket response times frustrate customers and damage dealer reputations. By connecting ExpertConnect to Mobile Message, your team receives SMS alerts the instant a new ticket lands in the system, so you can acknowledge customer issues in minutes rather than hours. Whether a ticket is reassigned to a team member, marked for escalation, or moves toward closure, notifications keep everyone in sync and focused on resolving issues quickly. Your support team never waits for dashboard updates to know when action is needed.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect ExpertConnect and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything ExpertConnect supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 10
- Any Ticket Trigger (Advanced) — Triggers when a ticket is created, updated, closed, archived, unarchived, reassigned, deleted, or ticket note created.
- New Ticket Created — Triggers when a new ticket is created.
- Ticket Archived — Triggers when a ticket is archived.
- Ticket Closed — Triggers when a ticket is closed
- Ticket Created or Updated — Triggers when a ticket is created or updated.
- Ticket Deleted — Triggers when a ticket is deleted.
- Ticket Note Created — Triggers when a new message is sent or received on a ticket.
- Ticket Reassigned — Triggers when a ticket is reassigned.
Show all 10 triggers
- Ticket Unarchived — Triggers when a ticket is unarchived.
- Ticket Updated — Triggers when a ticket is updated.
Actions 21
- Apply Segment to Contact — Applies an existing segment to a contact
- Apply Tag to Ticket — Applies an existing tag to an existing ticket
- Close a Ticket — Closes an existing ticket
- Create a New Contact — Creates a new Contact
- Create a New Tag — Creates a new ticket tag
- Create a New Ticket — Creates a new Ticket
- Create a Private Note — Creates a private (internal) note that's only visible to other ExpertConnect users
- Delete a Contact — Deletes a Contact from the system
Show all 21 actions
- Get a List of Contacts — Gets a list of your contacts
- Get a List of Tickets — Gets a list of your tickets
- Get Contact by Id — Gets a single Contact by Id
- Get Ticket by Id — Gets a single Ticket by Id
- Get Ticket Note by Id — Gets a single Ticket Note by Id
- Get Ticket Notes — Gets public and private ticket notes, status changes, and files for a given ticket. Audio recordings are not returned.
- Reassign to Advisor — Reassigns a ticket to an advisor
- Reassign to Team — Reassigns a ticket to a team
- Remove Segment From Contact — Removes a segment from a contact
- Remove Tag From Ticket — Removes a Tag from a Ticket
- Send a Message — Sends a message to the contact associated with a ticket. The message is sent as an SMS, WhatsApp message, email, or push notification depending on how the ticket was created and the settings on your account.
- Update a Contact — Updates a Contact in the system
- Update a Ticket — Updates a Ticket in the system
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
ExpertConnect + SMS: common questions
Can I send different SMS to different support agents based on ticket type?
Yes. Create separate Zaps for different ticket types or departments, and route each category to the right person with customised SMS for their role.
What if a ticket is updated multiple times quickly?
Each update triggers the Ticket Updated event independently. You can use Zapier filters to avoid SMS spam by only triggering on specific update types, like when a customer adds a note.
How do I connect ExpertConnect tickets to Mobile Message SMS?
Link both accounts through Zapier, select your ExpertConnect ticket trigger, add Mobile Message as the action, and Zapier sends SMS automatically when events occur in ExpertConnect.
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Learn MoreReady to Try Mobile Message?
Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!