eGain SMS Integration

Yes — Mobile Message integrates with eGain. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the eGain integration

Support teams spend time pushing tickets through approval workflows, publishing articles, and managing case backlogs, all while trying to keep customers informed. eGain's knowledge management platform manages that workflow, but when an article is published, a case is closed, or an activity needs attention, you're still manually notifying customers or teams via email. Adding Mobile Message means instant SMS notifications when key events happen in eGain, when a case resolves, an important article goes live, or an activity completes. Your customers and team members get real-time updates via text instead of hoping they see an email.

The speed difference matters significantly. A customer waiting for a support case resolution sees a text message the moment the case closes, not hours later when they check email. Your support team gets SMS alerts when an article is published so they can share it with customers asking that question. Activities and transitions trigger notifications that actually reach people in real time.

This approach turns eGain's workflow automation into a customer communication tool, not just an internal process manager.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect eGain and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A support case is closed in eGain eGain · Case Closed
Then Send the customer an SMS confirmation Mobile Message · Send SMS
Use this Zap
When Instant An article is published to your knowledge base eGain · Article Published
Then Alert your support team via SMS Mobile Message · Send SMS
Use this Zap
When Instant An activity or task is completed eGain · Activity Completed
Then Text the assigned team member Mobile Message · Send SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything eGain supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 17
  • Activity Completed — Triggers when a activity is completed.
  • Activity Created — Triggers when a new activity is created.
  • Activity Sent to Next Stage in a Workflow — Triggers when an article is moved to next stage in a workflow.
  • Activity Transition — Triggers when a activity is transition from one source to another.
  • Article Created — Triggers when a new article is created.
  • Article Deleted — Triggers when an article is deleted.
  • Article Published — Triggers when an article is published.
  • Article Republished — Triggers when an article is republished.
Show all 17 triggers
  • Article Sent Back to Stage in a Workflow — Triggers when an article is sent back to any previous stage in a workflow.
  • Article Updated — Triggers when an article is updated.
  • Case Closed — Triggers when a case is closed.
  • Folder Created — Triggers when a folder is created.
  • Folder Deleted — Triggers when a folder is deleted.
  • Folder Updated — Triggers when a folder is updated.
  • Message Failed — Triggers when a system could not send out an email.
  • Message Sent — Triggers when a message is sent.
  • User Logout — Triggers when a user logs out of the system.
Actions 2
  • Create an Email Activity — Creates a new email activity.
  • Create Calltrack Activity — Creates a new calltrack activity.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

eGain + SMS: common questions

Can I send an SMS when a support case is closed in eGain?

Yes. When a case closes in eGain, you can send an SMS to the customer confirming resolution and next steps. This ensures they know their issue has been handled.

How can I notify my team when an article is published?

When a new article goes live in eGain's knowledge base, Mobile Message sends an SMS to your team members. They can then share it with customers asking related questions, reducing ticket volume.

How do I set up SMS alerts from eGain events?

Create a Zapier automation connecting eGain's trigger (case closed, article published, activity completed, or article sent to workflow stage) to Mobile Message's Send SMS action. Everything connects through Zapier with no code required.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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