Document360 SMS Integration

Yes - Mobile Message does integrate with Document360!

Integrating Document360 with Mobile Message can streamline customer support for Australian businesses by enabling SMS notifications for updates in the help desk system. When users post new articles or FAQs, automated messages can be sent to customers, ensuring they are aware of the latest information without needing to constantly check the help desk platform.

Using Mobile Message alongside Document360 also allows businesses to directly engage with customers through SMS when they interact with the knowledge base. If a customer raises a ticket or accesses a specific page, businesses can follow up with a message asking if they found the information helpful or need further assistance, enhancing customer satisfaction and fostering better relationships.

This integration can significantly improve operational efficiency by leveraging Mobile Message for reminders and updates. For instance, if there are scheduled maintenance periods or new product launches, sending timely SMS alerts can keep customers informed, reducing the volume of support inquiries and allowing teams to focus on complex issues that require personal attention.