Dixa SMS Integration
Yes - Mobile Message does integrate with Dixa!
Linked to Mobile Message through Zapier, Dixa can turn its own events into text messages that reach a customer's phone directly. A new conversation created can trigger a text letting them know their message has been received, and a status changed event can send a text once their case is marked resolved. A customer satisfaction rating received can also prompt a short thank you text after they respond to a survey.
The connection runs the other way as well. A customer who texts your Mobile Message number can create a new conversation inside Dixa, so the reply is waiting in the queue for an agent to pick up rather than getting lost outside the helpdesk.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect Dixa and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything Dixa supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 7
- Customer Satisfaction Rating Received — Triggers when a customer rates the conversation with your agent.
- Internal Note Added — Triggers when an internal note is added to a conversation
- Message Added — Triggers when a new message is added to a conversation in Dixa.
- New Conversation Created — Triggers when a conversation is created in Dixa
- Status Changed — Triggers when a conversation changes its status between Open, Closed or Follow Up.
- Tag Added to Conversation — Triggers when a tag is added to a conversation.
- Tag Removed From Conversation — Triggers when a tag is removed from a conversation
Actions 12
- Add Internal Note — Adds an internal note to a conversation
- Add Message — Adds a message to an existing conversation
- Anonymize Data — Allows you to anonymize contacts, conversations or messages
- Change Conversation Status — Changes the conversation status to open or closed.
- Create Callback Request — Create a callback conversation
- Create Conversation — Create an Email or Contact Form Conversation
- Create User — Creates a User in Dixa with the "contact" or "agent" user category. Agents receive the default "agent" role.
- Set Custom Contact Attributes — Updates the Custom User Attributes for a given end user ID.
Show all 12 actions
- Set Custom Conversation Attributes — Updates the Custom Conversation Attributes for a given conversation ID.
- Tag Conversation — Adds or Removes a Tag to/from a Conversation
- Transfer Conversation to Queue — Transfers a conversation to a different queue.
- Update End User — Update an End User based on its ID
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
Dixa + SMS: common questions
Can Dixa text a customer once their conversation is marked resolved?
Yes. A Status Changed event in Dixa can trigger a Mobile Message text when a conversation moves to closed, so the customer hears their issue is done without an agent sending it manually.
Will a text reply create a new conversation in Dixa?
It can. An inbound text to your Mobile Message number can trigger the Create Conversation action in Dixa, so the message is waiting in the queue for an agent rather than sitting outside the helpdesk.
How do I connect Dixa and Mobile Message without a developer?
You link both accounts inside Zapier and choose a Dixa trigger such as a new conversation or status change, then pick the Mobile Message action it should run. No code is required to get it working.
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Learn MoreReady to Try Mobile Message?
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