Desku.io SMS Integration

Yes — Mobile Message integrates with Desku.io. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Desku.io integration

Support teams using Desku.io need to know about new tickets and important changes without repeatedly opening the support centre. Desku.io can provide events for a new ticket, a ticket status change, a priority change, a tag change or a customer update. A selected event can send a plain text alert to the person who needs to respond.

Through Zapier, Desku.io can pass these triggers to Mobile Message’s Send SMS, Send SMS to List, Create Contact or Add Contact to List actions. A new ticket can alert an on-call support person, while a priority change can notify a manager that a ticket deserves attention. A new customer can create a contact in Mobile Message so the customer’s number is available for later messaging. Desku.io also has actions such as Create Ticket and Find or Create Ticket. Mobile Message’s Inbound SMS Received trigger can use one of those actions to create a support ticket from a customer text, provided the information needed by Desku.io is available in the Zap. The connection is built in Zapier, so it responds to the specific event and action you configure rather than synchronising every support record.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Desku.io and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new Desku.io ticket is created Desku.io · New Ticket
Then Text the support person on duty Mobile Message · Send SMS
Use this Zap
When Instant A Desku.io ticket priority changes Desku.io · Ticket Priority Change
Then Text the manager about the urgent ticket Mobile Message · Send SMS
Use this Zap
When A customer texts Mobile Message Mobile Message · Inbound SMS Received
Then Create a Desku.io support ticket Desku.io · Create Ticket
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Desku.io supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 7
  • Add Customer — Add Customer
  • New Ticket — Triggers when use to generate new ticket in your support center to fire this trigger.
  • Ticket Agent Change — Triggers when a Ticket Agent Change.
  • Ticket Priority Change — Triggers when tickets priority changed.
  • Ticket Status Chnage — Trigger ticket status change
  • Ticket Tag Change — Trigger tickets tag changed
  • Update Customer — Update Customer
Actions 4
  • Add Followers to Tickets — Add Followers to Tickets
  • Add Tags to Ticket — Add Tags to Ticket
  • Create Ticket — This is the create ticket of action when its trigger fires.
  • Find or Create Ticket — Find ticket if not find then auto create ticket

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Desku.io + SMS: common questions

Can Desku.io send an SMS for a new ticket?

Yes. Use Desku.io’s New Ticket trigger with Mobile Message’s Send SMS action in Zapier. The message can include the ticket information available to the Zap and alert the support person assigned to respond.

Can customer SMS replies create Desku.io tickets?

Yes. Mobile Message’s Inbound SMS Received trigger can run Desku.io’s Create Ticket or Find or Create Ticket action. The ticket fields must be mapped from the SMS event and any other information available in the Zap.

How do I connect Desku.io to Mobile Message?

Set it up in Zapier with no code. Connect both a Desku.io account and a Mobile Message account, select the trigger and action, map the ticket or message fields and test the workflow before making it live.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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