Deskpro SMS Integration

Yes — Mobile Message integrates with Deskpro. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Deskpro integration

Help desk tickets are only valuable if customers and agents stay connected at every support step. Deskpro manages support across every channel, but the most responsive teams also use SMS to close the loop quickly. When a new ticket is created, a ticket is updated, or a reply is added, sending an SMS via Mobile Message keeps both the customer and your team informed. An instant SMS when a ticket is updated reassures the customer their issue is being handled. A text reply from a customer can create a new ticket automatically, capturing support requests from the channel customers use most.

For support teams prioritising responsiveness, SMS becomes a critical part of the customer experience. When a new ticket arrives, a team member can get an SMS alert so urgent issues get attention immediately. When a ticket is updated with progress or next steps, a customer SMS notification prevents them from wondering if anything is happening. By connecting Deskpro's ticket and reply triggers with Mobile Message's Send SMS action, you create a support workflow that feels fast and attentive.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Deskpro and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new ticket is created in Deskpro Deskpro · New Ticket
Then Send an SMS confirmation to the customer Mobile Message · Send SMS
Use this Zap
When Instant An existing ticket is updated Deskpro · Ticket Update
Then Text the customer with the progress update Mobile Message · Send SMS
Use this Zap
When Instant A customer replies to an existing ticket Deskpro · New Ticket Reply
Then Alert your support team of the customer response Mobile Message · Send SMS
Use this Zap
When A customer texts your support phone number Mobile Message · Inbound SMS Received
Then Create a new support ticket in Deskpro Deskpro · Create Ticket
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Deskpro supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 5
  • New Ticket — Triggers when a new ticket is created.
  • New Ticket Reply — Triggers when a ticket is answered.
  • Ticket Update — Triggers when a ticket is updated.
  • New Organization — Triggers when a new organization is created.
  • New Person — Triggers when a new person is created.
Actions 5
  • Add Message to Ticket — Add a new note to an existing ticket.
  • Create Organization — Create a new organization.
  • Create Person — Creates a new person.
  • Create Ticket — Creates a new ticket.
  • Update Ticket — Update an existing ticket.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Deskpro + SMS: common questions

Can I send an SMS when a new support ticket is created in Deskpro?

Yes. When a ticket is created, Mobile Message can automatically send an SMS confirmation to the customer with a ticket number and expected resolution time. This sets expectations and reassures them.

Can I update customers via SMS when their ticket progresses?

Yes. When a ticket is updated with new information or next steps, you can send an SMS update so the customer knows their issue is being actively handled.

How do I set up SMS support notifications from Deskpro?

Connect your Deskpro and Mobile Message accounts to Zapier and create a Zap triggered by ticket creation or update. Set Mobile Message Send SMS as the action and Zapier routes all notifications automatically.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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