DeskDirector SMS Integration

Yes — Mobile Message integrates with DeskDirector. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the DeskDirector integration

MSPs running DeskDirector manage a relentless stream of support tickets, chat messages, and workflow updates from clients and team members every single day. Each new ticket or status change is a critical moment to act quickly, but manual follow-up through email slows response times significantly and critical notifications get buried in crowded inboxes. Technicians miss assignments, clients wait too long for updates, and response times suffer when the team relies only on email to stay coordinated across multiple projects and clients.

By connecting DeskDirector to Mobile Message via Zapier, you keep everyone in the loop instantly through SMS alerts instead of email. When a ticket is created or updated, you can text the assigned technician immediately with next steps and urgency. When a chat session starts or changes status, SMS alerts reach the team right away. This means urgent issues get handled faster and clients feel heard because they get immediate confirmation.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect DeskDirector and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new support ticket arrives DeskDirector · When a Ticket Is Created or Updated
Then Text the assigned technician immediately Mobile Message · Send SMS
Use this Zap
When Instant A client starts a chat in DeskDirector DeskDirector · When a Chat Session Is Created or Updated
Then Text the support agent to jump on the conversation Mobile Message · Send SMS
Use this Zap
When A technician replies via SMS Mobile Message · Inbound SMS Received
Then Create a ticket in DeskDirector from the message content DeskDirector · Create a Ticket
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1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything DeskDirector supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 3
  • When a Chat Session Is Created or Updated — Triggers when a chat is created (chat.session.new) or updated (chat.session.status.changed).
  • When a Ticket Is Created or Updated — Triggers when a ticket is created (ticket.new) or updated (ticket.updated).
  • When a Workflow Is Triggered — Triggers when a specfic workflow is triggered.
Actions 7
  • Create a Contact — Create a new Contact in DeskDirector.
  • Create a Ticket — Create a Ticket in DeskDirector.
  • Invite Users to Chat — Invite Users from DeskDirector to Chat
  • Send a Notification to a Contact — Send a Notification from DeskDirector to a Contact.
  • Send a Notification to a Member — Send a Notification from DeskDirector to a Member.
  • Send a System Message in Chat — Send a System Message in Chat.
  • Update a Ticket — Update a Ticket in DeskDirector.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

DeskDirector + SMS: common questions

Can I send an SMS to the team when a DeskDirector ticket is urgent?

Yes. Tickets with certain status changes can trigger SMS alerts to the assigned technician or team members. You control which ticket states trigger messages based on priority or ticket type.

Can a customer SMS reply create a ticket in DeskDirector automatically?

Yes. When a customer sends an SMS in response to your outbound message, that inbound SMS can create or update a ticket in DeskDirector so nothing gets missed in the conversation thread.

How do I connect DeskDirector and Mobile Message?

Sign into your DeskDirector and Mobile Message accounts on Zapier, then select your trigger (new ticket, chat update, or workflow) and the SMS action you want (text someone specific or a group). No technical setup needed beyond account connection.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now