Customerly SMS Integration

Yes — Mobile Message integrates with Customerly. Send and receive SMS from the tools you already use.

50 FREE SMS credits included when you sign up

Customerly logo
Mobile Message

About the Customerly integration

Customerly helps you engage customers across the full lifecycle, from first lead through loyal advocate, but siloed data and slow communication hold growth back. When new users arrive, when leads convert, or when you tag customers for campaigns, Mobile Message gives you instant SMS channels to those people at the exact moment they matter most. Customerly combined with SMS means your engagement scales because every lifecycle event, signup, conversion, milestone, triggers immediate, personalised outreach that email can't match. Most businesses lose momentum between events because they don't have a way to reach customers instantly. With Customerly feeding into Mobile Message, you send SMS the second a lead becomes a paying user, text customers with exclusive offers when they're tagged for VIP treatment, or check in when someone unsubscribes to save the relationship. Conversely, when customers reply to your SMS, you can update their Customerly records automatically, creating a complete view of each person's engagement. The integration works through Zapier with no code required, so your team can start automation today and watch engagement metrics improve immediately.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Customerly and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new user is created in Customerly Customerly · New User
Then Send them an onboarding or welcome message Mobile Message · Send SMS
Use this Zap
When Instant A lead converts to a paying user Customerly · Lead Converted to User
Then Welcome them with an activation SMS Mobile Message · Send SMS
Use this Zap
When Instant You tag a user for a campaign Customerly · New Tag on a User
Then Send them the targeted campaign message Mobile Message · Send SMS
Use this Zap
When Someone texts your SMS number Mobile Message · Inbound SMS Received
Then Create or update their Customerly user record Customerly · Create/Update User
Use this Zap
When Instant A user unsubscribes Customerly · Unsubscribe
Then Send a winback or survey SMS Mobile Message · Send SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Customerly supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 5
  • Lead Converted to User — Triggers when a lead has been converted to user.
  • New Lead — Triggers when a new lead is created.
  • New Tag on a User — Triggers when a user is tagged.
  • New User — Triggers when a new user is created.
  • Unsubscribe — Triggers when a user unsubscribes.
Actions 3
  • Add User Tag — Attach a tag to an existing user or lead.
  • Create/Update Lead — Creates or updates a lead.
  • Create/Update User — Creates or updates a new user.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Customerly + SMS: common questions

Can I send an SMS when a lead converts to a paying user in Customerly?

Yes. You can automatically send a welcome or onboarding SMS to new paying users, providing immediate engagement that keeps them satisfied and reduces early churn.

Can I send an SMS when I tag a user for a campaign?

Yes. When you tag users in Customerly for special offers or VIP programs, Mobile Message can send them targeted SMS messages instantly, driving immediate action and engagement.

How do I connect Customerly to Mobile Message for lifecycle SMS?

In Zapier, create a Zap with Customerly as your trigger app and Mobile Message as your action app. Select your user lifecycle event from Customerly, choose your SMS action from Mobile Message, then authenticate both accounts.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!