Crisp SMS Integration

Yes — Mobile Message integrates with Crisp. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Crisp integration

Crisp brings all your customer conversations into one platform, whether they arrive via live chat, email, messenger, Twitter, or SMS. When a new conversation starts or when a customer sends a message, you can respond with an SMS notification to your team or send an automated reply back to the customer. When a conversation is resolved, you can text the customer a follow-up or ask for feedback. Crisp handles unified messaging, and Mobile Message extends your reach with SMS so nothing gets missed.

Customers reach out through multiple channels every day, and your team is scattered across different apps trying to keep up. Messages get delayed, customers feel ignored, and conversations fall between the cracks. Automating SMS notifications and responses means your team always knows when important conversations arrive, and customers get faster service.

These automations transform your customer support. Incoming conversations trigger instant SMS alerts to your team, conversations move faster because notifications arrive on time, customers feel heard, and you reduce response times dramatically. The result is happier customers and more efficient support operations.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Crisp and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new conversation arrives in Crisp Crisp · New Conversation
Then Send an alert SMS to your support team Mobile Message · Send SMS
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When Instant A customer sends a message in a conversation Crisp · Message Incoming
Then Text your team the update immediately Mobile Message · Send SMS
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When Instant A conversation is marked as resolved Crisp · Conversation Status Change
Then Text the customer asking for feedback Mobile Message · Send SMS
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When Instant A new contact is created in Crisp Crisp · New Contact
Then Add them to your Mobile Message contacts automatically Mobile Message · Create Contact
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1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Crisp supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 8
  • Conversation Custom Data Updated — Triggers when custom data is added or removed in a conversation.
  • Conversation Segments Updated — Triggers when a segment is added or removed in a conversation.
  • Conversation Status Change — Triggers when a conversation is (un)resolved.
  • Edited Contact — Triggers when a contact is edited.
  • Message Incoming — Triggers when a visitor sends a message.
  • Message Sent — Triggers when an operator sends a message
  • New Contact — Triggers when a new contact is created.
  • New Conversation — Triggers when a new conversation is created.
Actions 8
  • Add a User Event — Triggers an automated campaign
  • Add Segments to Conversation — Add segments to a conversation
  • Change Conversation State — Update the state of a conversation
  • Create Conversation — Creates a conversation
  • Create/Update Contact — Creates/Update a contact
  • Send Note Message — Send a note message in a conversation
  • Send Operator Text Message — Send a text message to a user
  • Send User Text Message — Send a text message as the user

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Crisp + SMS: common questions

Can I send SMS alerts for every message in Crisp?

Yes. When a customer sends a message in any conversation, you can automatically send an SMS to yourself or your team. This ensures urgent messages don't get lost. You can also set up filters so alerts only send for high-priority conversations, preventing alert fatigue.

How can I use SMS to respond to customer messages?

When a message arrives in Crisp, you can send an SMS back to the customer immediately without typing in Crisp. This could be an automatic acknowledgement like "Thanks for contacting us, we'll respond shortly" or a personalised message sent from Mobile Message as part of your workflow.

What's required to connect Crisp and Mobile Message?

Link both accounts in Zapier. Once connected, you choose which Crisp events trigger SMS and what message to send. The automation runs without any code or configuration on your side. Conversations and SMS stay synchronised across both platforms.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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