Mobile Message™ Integration with ChipBot

ChipBot SMS Integration

Yes - Mobile Message does integrate with ChipBot!

Knowledge base and chatbot platforms like ChipBot help businesses answer customer questions automatically, but when new questions arrive that the bot can't handle or a customer sends a message through live chat, someone on your team needs to respond. If your support team doesn't get notified right away, customers wait for hours or days wondering if anyone is helping them. This creates frustration and can turn small questions into bigger issues when customers don't hear back quickly.

Connecting ChipBot to Mobile Message means your support team gets SMS alerts when new questions or live chat messages arrive. When a customer sends a live chat message, an SMS reaches your support staff so they can respond right away. When a new question is received that needs human attention, an SMS alerts your team. When new articles are added to your knowledge base, your team can be notified so they stay up to date on content. These alerts ensure customer messages get seen and answered quickly, turning potential frustrations into positive experiences.

Categories:

Customer Support

Connect Now with Zapier SMS Pricing Start a Free Trial

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect ChipBot and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer sends a live chat message ChipBot · Live Chat Message Received

Then Alert your support team to respond quickly Mobile Message · Send SMS

Use this Zap

When A new question is received ChipBot · New Question Received

Then Text your support team to provide an answer Mobile Message · Send SMS

Use this Zap

Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything ChipBot supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 5

Live Chat Message Received — Triggers when there's a new live chat message is received from a visitor.
New Article Created — Triggers when there's a new article created on the ChipBot Dashboard.
New Email Received — Triggers when there's a new unique email.
New Question Received — Triggers when there's a new question.
New White Label User Received — Triggers when there's a new user created under your White Label account.

Actions 3

Add Domain to an Existing White Label User — Add another domain to an existing user.
Send Live Chat Message — Send a new live chat message to a visitor.
Update White Label User — Update the status of a user on your White Label account.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

ChipBot + SMS: common questions

Can I get an SMS when a customer sends a live chat message?

Yes. Create a Zapier Zap using ChipBot's Live Chat Message Received trigger and connect it to Mobile Message's Send SMS action. Your support team will receive an SMS each time someone initiates a chat.

How do I alert my team when a new question arrives?

Set up a Zap with ChipBot's New Question Received trigger, connected to Mobile Message's Send SMS action. An SMS will go to your support team when a question needs human response.

How do I connect ChipBot to Mobile Message?

Connect ChipBot and Mobile Message to your Zapier account. Create a Zap, select a ChipBot trigger event, link it to Mobile Message's Send SMS action, and activate it to start receiving alerts.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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