Chat-Tonic SMS Integration

Yes — Mobile Message integrates with Chat-Tonic. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Chat-Tonic integration

Support teams running a WhatsApp chatbot built in Chat-Tonic still deal with customers who only ever text a plain SMS number, and getting those two channels talking usually means someone copying messages across by hand. Chat-Tonic's outbound WhatsApp message lets the bot answer on WhatsApp even when a conversation started somewhere else, provided a Zap tells it to fire. Paired with Mobile Message through Zapier, an SMS conversation can hand off to the WhatsApp bot without a person relaying anything in between.

When a customer sends an inbound text to your Mobile Message number, that reply can trigger Chat-Tonic to send an outbound WhatsApp message continuing the conversation on the channel your bot actually lives on, so the customer gets an automated answer instead of waiting for someone to notice the SMS first. The same connection also covers delivery problems, which matter just as much for a support team trying to stay reachable.

If a text message fails to deliver, the Zap can ask Chat-Tonic to send the outbound WhatsApp message instead, giving the customer a working channel even when their carrier drops the SMS. For a team already running support through Chat-Tonic, this closes the gap between the two channels without adding manual steps to anyone's day, and without either platform pretending to sync in some deeper way.

Categories:

Customer Support

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Chat-Tonic and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer sends an inbound text Mobile Message · Inbound SMS Received

Then Send them a WhatsApp reply via Chat-Tonic Chat-Tonic · WhatsApp Outbound Message (HSM)

Use this Zap

When An SMS fails to deliver Mobile Message · Delivery Status Updated

Then Send the same message over WhatsApp instead Chat-Tonic · WhatsApp Outbound Message (HSM)

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Chat-Tonic supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 1

WhatsApp Outbound Message (HSM) — Send an outbound message from your WhatsApp Chat bot, from the business to the user

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Chat-Tonic + SMS: common questions

Can Chat-Tonic send a WhatsApp message when a customer texts my business?

Yes. A Zap can watch for an inbound SMS on your Mobile Message number and use it to trigger Chat-Tonic's outbound WhatsApp message, so the bot can keep the conversation going on WhatsApp straight away.

Does Chat-Tonic have a backup option if an SMS doesn't get delivered?

You can build a Zap that watches Mobile Message's delivery status and, when a text fails, sends the same message through Chat-Tonic's WhatsApp channel, so the customer still gets it even if the SMS carrier dropped it.

What do I need to link Chat-Tonic with Mobile Message?

Just an active account on each side and a Zapier login, no code required. You pick a Mobile Message trigger, choose the Chat-Tonic action you want it to fire, and Zapier connects the two for you.

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