Chat Agents SMS Integration

Yes — Mobile Message integrates with Chat Agents. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Chat Agents integration

Business owners and customer service managers who rely on live chat know how valuable it is to capture every lead. However, chat conversations often disappear into a support inbox and slow follow-up means lost sales. If you are running Chat Agents' human-managed live chat service, you need a way to immediately notify your sales team when new leads arrive.

Chat Agents integrates with Mobile Message through Zapier so you can send SMS messages the moment a visitor starts a chat. When a new lead comes in, you can text your nearest agent to accept the conversation or send a reminder to follow up. When a chat lead is updated with new information, you can send another SMS to the account manager so nothing gets missed.

Rather than relying on email notifications or checking the chat dashboard repeatedly, your team stays on top of live leads through instant text messages. This closes the gap between visitor interest and sales engagement.

Categories:

Customer Support

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Chat Agents and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A visitor starts a new chat Chat Agents · New Chat Lead

Then Add them to Mobile Message as a contact Mobile Message · Create Contact

Use this Zap

When Instant A chat lead is updated with new information Chat Agents · Chat Lead Updates

Then Notify the account manager immediately Mobile Message · Send SMS

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Chat Agents supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 2

Chat Lead Updates — Triggers when a existing lead is updated.
New Chat Lead — Triggers when there's a new chat lead.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Chat Agents + SMS: common questions

Can I get an SMS every time there is a new chat lead?

Yes. When a visitor starts a chat on your website through Chat Agents, you can send an SMS to your sales team or account manager immediately so they can prioritise the conversation.

Can I add chat leads to Mobile Message automatically?

Yes. When a new chat lead arrives, you can create a contact in Mobile Message with their name and phone number for future SMS campaigns and follow-up.

What do I need to set up live chat alerts via SMS?

Sign up for both Chat Agents and Mobile Message, then use Zapier to connect them. Select a lead trigger from Chat Agents and an SMS action from Mobile Message, and Zapier handles the automation.

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