Charles Universe SMS Integration

Yes — Mobile Message integrates with Charles Universe. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Charles Universe integration

Customer conversations can become difficult to follow when a new person or feed message appears in Charles Universe and someone must manually decide whether an SMS is needed. A customer may be waiting for a reply while the team is busy managing conversational commerce activity. Zapier can pass selected Charles Universe events to Mobile Message, giving your team a defined way to send a plain text update.

Person Created can trigger a welcome or onboarding SMS when a mobile number is available. Feeds Message Created can alert a staff member that a new conversation event needs attention, or send a customer a short follow-up using the fields provided by Charles Universe. Mobile Message can also create a contact when an inbound SMS arrives, giving your team a record to work with.

Charles Universe lists one action for sending a WhatsApp template message, but this connection does not turn Mobile Message into a WhatsApp sender. That action can be used when an inbound SMS should start a Charles Universe message, with the required template and number fields mapped in Zapier. Each workflow is one-directional and separately configured.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Charles Universe and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A person is created in Charles Universe Charles Universe · Person Created
Then Text the person a welcome message Mobile Message · Send SMS
Use this Zap
When Instant A Charles Universe feed message appears Charles Universe · Feeds Message Created
Then Text the customer a follow-up Mobile Message · Send SMS
Use this Zap
When A customer texts Mobile Message Mobile Message · Inbound SMS Received
Then Send a WhatsApp template message Charles Universe · Send Message to WhatsApp Number From a Template
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Charles Universe supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 2
  • Feeds Message Created — Triggers when a new feed message is created.
  • Person Created — Triggers when a new person is created.
Actions 1
  • Send Message to WhatsApp Number From a Template — Send message to a WhatsApp phone number from a pre-defined message template.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Charles Universe + SMS: common questions

Can Charles Universe send an SMS when a person is created?

Yes. Person Created can trigger Mobile Message's Send SMS action through Zapier. Use the mobile number and person details available from Charles Universe to send a welcome or onboarding message.

Can an inbound SMS start a Charles Universe WhatsApp message?

Yes. Inbound SMS Received can trigger Send Message to WhatsApp Number From a Template. The Zap must provide the WhatsApp number and the pre-defined template information required by Charles Universe.

What is needed to connect Charles Universe with Mobile Message?

Set up Charles Universe, Mobile Message and Zapier accounts. Select the Charles Universe event or Mobile Message inbound event, map the required number and message fields, test the workflow and publish it without writing code.

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