Teams that run website chat often need to reach a visitor after the conversation has moved on. Chaport can trigger a Zap when a New Chat Started event occurs or when a Chat Finished event is recorded. Mobile Message can then send an SMS, create a contact, or add the visitor to a list when suitable contact details are available.

This can help a support or sales team acknowledge a chat request, provide a follow-up message, or keep a visitor in a defined SMS audience. Visitor Updated can also start a workflow when Chaport data changes. Each Zap has one starting event and one Mobile Message result, so you can choose a simple process that matches how your team handles website conversations.

The connection runs through Zapier, not as a native Chaport feature. Test your field mapping and consent process before sending messages, especially when a chat visitor has not previously agreed to receive SMS.