Canny SMS Integration

Yes - Mobile Message does integrate with Canny!

A product team is reviewing feedback when a new vote or comment changes the picture, and waiting for someone to notice can slow the response. Canny provides events such as New Vote, New Post and New Comment, giving Mobile Message a useful way to notify a product owner or feedback group. This keeps important activity visible beyond the Canny workspace.

Through Zapier, Canny events can start Mobile Message Send SMS, Send SMS to List or Create Contact. A new post can alert the person responsible for triage, while a status change can notify a release team. You can also use Mobile Message’s Inbound SMS Received trigger to start Canny’s Create a Post, Create a Comment or Change Post Status action when a text should become a visible feedback record.

These are separate workflows, not a two-way sync. Choose the event and action for each job, then map only the information needed by the recipient. For customer-facing alerts, keep the text brief and avoid exposing private feedback or internal discussion.
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A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

Canny SMS Integration

What you can automate

Connect Canny and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new Canny feedback post appears Canny · New Post
Then Text the product owner to review it Mobile Message · Send SMS
Use this Zap
When Instant Someone comments on a Canny post Canny · New Comment
Then Text the feedback team about the comment Mobile Message · Send SMS to List
Use this Zap
When Instant A Canny post status changes Canny · Post Status Change
Then Text stakeholders about the new status Mobile Message · Send SMS
Use this Zap
When A customer texts your Mobile Message number Mobile Message · Inbound SMS Received
Then Create a Canny post from the feedback Canny · Create a Post
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Canny supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 5
  • New Comment — Triggers when a new comment is created.
  • New Post — Triggers when a new post is created.
  • New Vote — Triggers when a new vote is created.
  • Post Status Change — Triggers when a post's status is changed.
  • Tag Added to Post — Triggers when a tag is added to a post
Actions 5
  • Change Post Status — Changes a post's status.
  • Comment on a Post — Add an public of private comment on a Post.
  • Create a Post — Creates a new post on the specified board
  • Create or Update User — Finds the ID for a user. If the user does not exist, one is created, and its ID is returned. If the user does exist, they will be updated with the data supplied. https://developers.canny.io/api-reference#create_or_update_user
  • Scan With Autopilot — Add a conversation to the autopilot processing queue. The conversation will be scanned for feedback and any extracted feedback will appear in the autopilot inbox at a later time.

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Canny + SMS: common questions

Can Canny text our team when new feedback is posted?

Yes. New Post, New Comment, New Vote and Post Status Change can each start a Mobile Message SMS action. Select the event that matters to your team and map a concise alert with the available Canny details.

Can an SMS reply create a Canny feedback post?

Yes. Mobile Message’s Inbound SMS Received trigger can start Canny’s Create a Post action. The incoming text can become a post when you map the required board and feedback fields in Zapier.

How do I connect Canny feedback alerts to Mobile Message?

Set up the workflow in Zapier with both your Canny and Mobile Message accounts. No code is needed. Pick a Canny trigger or the inbound SMS trigger, add the other app’s action, map fields, test and publish.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now50 FREE SMS Credits