BoldDesk SMS Integration

Yes - Mobile Message does integrate with BoldDesk!

A support team sees a new ticket arrive while the customer waits for reassurance that someone has received it. BoldDesk can start a Zap when a ticket is created, a ticket reply is added, or a contact is created or updated. Mobile Message can then send an SMS, create a contact, or update a contact.

This can acknowledge a new support request, alert an on-call person when a reply is added, or record a newly created BoldDesk contact in Mobile Message. A ticket update may also be suitable for a carefully selected escalation message. Through Zapier, BoldDesk fields are mapped into the Mobile Message action, so staff do not have to copy ticket details and phone numbers between platforms. The connection does not replace BoldDesk ticket management or create a two-way support record. BoldDesk remains the place for tickets, replies and notes, while Mobile Message handles the SMS or contact action selected in the Zap. Keep customer messages brief and avoid putting sensitive support details into plain-text SMS. Choose triggers that represent a genuinely useful change, rather than texting for every routine ticket edit.
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A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

BoldDesk SMS Integration

What you can automate

Connect BoldDesk and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new BoldDesk ticket is created BoldDesk · Create Ticket
Then Text the customer with an acknowledgement Mobile Message · Send SMS
Use this Zap
When Instant A BoldDesk ticket receives a reply BoldDesk · Create Ticket Reply
Then Text the customer that support has responded Mobile Message · Send SMS
Use this Zap
When Instant A new BoldDesk contact is created BoldDesk · Create Contact
Then Create the contact in Mobile Message Mobile Message · Create Contact
Use this Zap
When A customer sends an SMS reply Mobile Message · Inbound SMS Received
Then Add the reply as a BoldDesk ticket note BoldDesk · Create Ticket Note
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything BoldDesk supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 8
  • Create Contact — Triggers when a new contact is created.
  • Create Contact Group — Triggers when a new contact group is created.
  • Create Ticket — Triggers when a new support ticket is created.
  • Create Ticket Note — Triggers when a new note is added to existing ticket.
  • Create Ticket Reply — Triggers when a new message is added to an existing ticket.
  • Update Contact — Triggers when existing contact is updated.
  • Update Contact Group — Triggers when existing contact group is updated.
  • Update Ticket — Triggers when a ticket is updated.
Actions 8
  • Create Contact — Create a new contact.
  • Create Contact Group — Create a new contact group
  • Create Ticket — Create a new ticket
  • Create Ticket Note — Create note to an existing ticket
  • Create Ticket Reply — Create reply to an existing ticket
  • Update Contact — Update an existing contact
  • Update Contact Group — Update an existing contact group
  • Update Ticket — Update an existing ticket

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

BoldDesk + SMS: common questions

Can BoldDesk send an SMS when a support ticket is created?

Yes. Create Ticket can trigger Mobile Message's Send SMS action. Use the customer's mobile number and a short acknowledgement in the Zap.

Can a Mobile Message reply become a BoldDesk ticket note?

Yes. Inbound SMS Received can trigger BoldDesk's Create Ticket Note action, allowing an incoming plain-text customer reply to be recorded against the relevant support workflow.

How do I set up BoldDesk SMS support notifications?

Use Zapier with your BoldDesk and Mobile Message accounts, choose the ticket or SMS event, map the fields and test the result. The setup uses no code.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now50 FREE SMS Credits