A customer texts your business number with a question, and that single incoming message is the trigger that matters here more than anything else in the exchange that follows from it. Bestomer exists to give customers a channel to engage and get help, and Mobile Message can hand that text straight over so Bestomer sends the customer a weblink by email pointing them to the right channel for the fuller conversation to continue in.

Connected through Zapier, Mobile Message's Inbound SMS Received trigger runs Bestomer's Send Bestomer Channel Weblink in an Email action, so someone who only ever texts in still ends up with an email carrying them into your Bestomer channel where the ongoing engagement, reviews and support history can continue properly from there on.

This suits a business that fields quick text questions but wants the ongoing relationship, reviews, updates and support history, tracked inside Bestomer rather than scattered across a phone's message thread where it is easily lost or forgotten by whoever answered it first. The customer sends one text, and gets back an email that keeps them inside the system built for that kind of engagement long term.