Alloy Navigator Express SMS Integration

Yes — Mobile Message integrates with Alloy Navigator Express. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

Alloy Navigator Express logo
Mobile Message

About the Alloy Navigator Express integration

Managing an IT help desk means handling tickets constantly throughout every workday. New issues arrive daily, status updates need tracking, and change requests require careful oversight. Alloy Navigator Express helps you manage all of this in one platform, but your team still needs instant alerts when critical issues arrive. Email notifications pile up and important updates get buried, so SMS keeps your team responsive.

By connecting Alloy to Mobile Message, send SMS alerts whenever a new ticket is created, a ticket status changes, a new activity is added, or a change request is updated. Your team gets instant SMS instead of hoping they spot an email. This is especially important for high-priority issues where downtime costs money and frustration.

Your IT team stays informed and responsive, resolving issues faster without missing critical updates. Combined with Alloy's ticket tracking, SMS alerts ensure you catch every important issue and escalation. Downtime gets shorter, and your help desk becomes more proactive than reactive.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Alloy Navigator Express and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new IT ticket is created in Alloy Alloy Navigator Express · New Ticket
Then Send your team an SMS alert with the issue Mobile Message · Send SMS
Use this Zap
When A ticket's status changes in Alloy Alloy Navigator Express · Ticket status change
Then Send the owner an SMS to notify them of the change Mobile Message · Send SMS
Use this Zap
When A new activity is added to an IT ticket Alloy Navigator Express · New Ticket activity
Then Send the team an SMS alert so they stay informed Mobile Message · Send SMS
Use this Zap
When A new change request is created in Alloy Alloy Navigator Express · New Change Request
Then Send approvers an SMS for urgent review Mobile Message · Send SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Alloy Navigator Express supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 6
  • Change Request status change — Triggers when a status of a Change Request is changed.
  • New Change Request — Triggers when a Change Request is created.
  • New Change Request activity — Triggers when a new Activity is added to any Change Request.
  • New Ticket — Triggers when an Ticket is created.
  • New Ticket activity — Triggers when a new Activity is added to any Ticket.
  • Ticket status change — Triggers when a status of an Ticket is changed.
Actions 1
  • Create Ticket — Creates a ticket.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Alloy Navigator Express + SMS: common questions

Can I send SMS when a new IT ticket is created?

Yes. When a ticket is logged in Alloy, send an SMS alert to your help desk team or the person assigned to it. They'll know about the issue immediately and can start working on it right away.

What if I want to notify someone only when a ticket status is critical?

You can set up conditional logic in Zapier. For example, send an SMS only if a new ticket arrives with critical priority, or only if the status changes to escalated. This way, you alert your team for the issues that truly matter.

How is this set up?

No technical skill needed. Connect Alloy Navigator and Mobile Message in Zapier, choose your ticket event, select Send SMS, map the fields, and activate. Test with a sample ticket first.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now