A customer adds a comment to a feedback post, and the product team may not see it until the next review session. Acute records comments, feedback, status changes, tags, conversations, and votes, but important customer input can still wait in a queue. A Zapier workflow can send a Mobile Message alert when a new comment or feedback post needs attention.

Use New Comment to trigger Send SMS for a prompt internal notification, or use Feedback Status Change to tell a customer-facing team that an item has moved forward. New Conversation Added to a Feedback Post can also alert the person responsible for follow-up. If someone replies to the Mobile Message number, Inbound SMS Received can trigger Acute’s Change Feedback Status action, giving staff a way to mark a feedback post from a text response.

This setup keeps feedback discussion in Acute while making selected events visible on a phone. Each Zap handles one direction and one outcome. It does not imply that Acute and Mobile Message share or synchronise all feedback data, so you can limit messages to the events that genuinely need rapid attention.