Acute SMS Integration

Yes - Mobile Message does integrate with Acute!

Integrating Acute with Mobile Message can significantly enhance how Australian businesses collect and respond to customer feedback. By using Acute to aggregate insights from customers, businesses can set up automated SMS alerts through Mobile Message, notifying relevant team members when actionable feedback comes in or when customers need updates on their suggestions. This timely communication ensures that no important feedback slips through the cracks.

In a practical scenario, a retail business could use Acute to gather customer opinions on new product lines. With Mobile Message connected, the business can send thank-you SMS confirmations or updates regarding how customer feedback is influencing future product decisions. This not only reinforces customer engagement but also builds trust as customers see their input being valued and acted upon.

Additionally, leveraging Acute’s feedback prioritisation features alongside Mobile Message can streamline the decision-making process. For instance, if a significant customer concern is raised, businesses can send out instant SMS surveys via Mobile Message to gauge wider customer sentiment and quickly determine the need for action. This responsive approach optimally utilizes real-time insights, ultimately leading to improved customer satisfaction and loyalty.